HT201441: Turn off Find My iPhone Activation Lock

Learn about Turn off Find My iPhone Activation Lock
danial7

Q: previous owner is dead , now what should I do?

I bought a iphone 5s , I erased it , now i want to set it up but i dont know the password of apple id and  previous owner is dead

, now what should I do?

please help me

iPhone 5s

Posted on Feb 20, 2016 5:58 AM

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Q: previous owner is dead , now what should I do?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 20, 2016 6:06 AM in response to danial7
    Level 10 (104,468 points)
    Apple TV
    Feb 20, 2016 6:06 AM in response to danial7

    Welcome to the Apple community.

     

    Contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


    I'm not exactly sure what procedures are in place for such events but Apple can assist in such cases, but it may take a while and you may need to provide a death certificate and a note from the executor that the device has been willed to yourself, along with an original proof of purchase.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 20, 2016 10:33 AM in response to danial7
    Level 8 (38,298 points)
    Mac OS X
    Feb 20, 2016 10:33 AM in response to danial7

    danial7 wrote:

     

    I bought a iphone 5s , I erased it , now i want to set it up but i dont know the password of apple id and  previous owner is dead

    , now what should I do?

    please help me

    If you are not related to the previous owner the phone is useless to you. See the other post for the details.

  • by LACAllen,

    LACAllen LACAllen Feb 20, 2016 11:29 AM in response to danial7
    Level 5 (5,566 points)
    iCloud
    Feb 20, 2016 11:29 AM in response to danial7

    When the previous owner signed in to iCloud to enable the activation lock, he/she was agreeing to these terms.

     

    Screen Shot 2016-02-20 at 2.26.57 PM.png

    The password that you need to unlock the phone is part of the non-transferable account. If you were named as the successor to the account, you may have a way to have it unlocked.