brianlegree
Level 1 (0 points)

Q: EtreCheck

My laptop is slow and the report came back as poor.  I have no idea what to do with this info to make it better. Any help would be greatly appreciated. I have copied the report below.

 

EtreCheck version: 2.9.6 (256)

Report generated 2016-02-20 22:14:22

Download EtreCheck from http://etrecheck.com

Runtime 18:34

Performance: Poor

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

 

Hardware Information: ⓘ

    MacBook Pro (13-inch, Mid 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro9,2

    1 2.5 GHz Intel Core i5 CPU: 2-core

    4 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            2 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 253

 

Video Information: ⓘ

    Intel HD Graphics 4000

        Color LCD 1280 x 800

 

System Software: ⓘ

    OS X Yosemite 10.10.5 (14F1021) - Time since boot: less than an hour

 

Disk Information: ⓘ

    APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 498.89 GB (50.86 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk0s2 499.25 GB Online

 

    HL-DT-ST DVDRW  GS41N disk2 : (472.6 MB) ()

        disk2s1 (disk2s1) <not mounted> : 412 MB

        disk2s1s1 (disk2s1s1) <not mounted> : 1 KB

        DYMO Label v.8 (disk2s1s2) /Volumes/DYMO Label v.8 : 49 MB (0 B free)

 

USB Information: ⓘ

    DYMO DYMO LabelWriter 450

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Computer, Inc. IR Receiver

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /System/Library/Extensions

    [not loaded]    com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.9 - 2016-02-20) [Support]

 

System Launch Agents: ⓘ

    [loaded]    153 Apple tasks

    [running]    59 Apple tasks

 

System Launch Daemons: ⓘ

    [loaded]    182 Apple tasks

    [running]    79 Apple tasks

 

Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2016-02-19) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2015-12-14) [Support]

 

Launch Daemons: ⓘ

    [running]    com.adobe.adobeupdatedaemon.plist (2016-02-15) [Support]

    [loaded]    com.adobe.agsservice.plist (2015-09-24) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2015-01-16) [Support]

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2015-02-11) [Support]

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-04-21) [Support]

    [loaded]    com.google.keystone.agent.plist (2015-12-14) [Support]

    [loaded]    One Apple task

 

User Login Items: ⓘ

    Dropbox    Application  (/Applications/Dropbox.app)

 

Other Apps: ⓘ

    [running]    com.adobe.CCLibrary.125276 (2016-02-15)

    [running]    com.adobe.CCXProcess.172704 (2016-02-15)

    [running]    com.adobe.acc.AdobeDesktopService.62796.35F3E722-D563-4C24-90BA-92A0F5E2A7A3 (2016-02-15)

    [running]    com.adobe.accmac.24456 (2016-02-15)

    [running]    com.apple.xpc.launchd.oneshot.0x10000003.EtreCheck (2016-02-20)

    [running]    com.dymo.dls.182360 (2016-02-20)

    [running]    com.dymo.pnpd

    [running]    com.evernote.EvernoteHelper.40360 (2015-09-30)

    [running]    com.getdropbox.dropbox.81540 (2016-02-18)

    [running]    com.google.Chrome.162480 (2016-02-19)

    [running]    jp.co.canon.ij.CNSSelectorAgent.76428 (2015-02-16)

 

Internet Plug-ins: ⓘ

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-15) [Support]

    EPPEX Plugin: 10.0 (2014-10-14) [Support]

    QuickTime Plugin: 7.7.3 (2015-08-22)

    DYMO NPAPI Addin: 1.0 - SDK 10.9 (2016-02-20) [Support]

    Default Browser: 600 - SDK 10.10 (2015-08-22)

    SharePointBrowserPlugin: 14.5.3 - SDK 10.6 (2015-07-23) [Support]

    DYMO Safari Addin: Unknown - SDK 10.9 (2016-02-20) [Support]

 

User internet Plug-ins: ⓘ

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

    ZoomUsPlugIn: 3.5.33823.1130 - SDK 10.10 (2015-12-05) [Support]

 

3rd Party Preference Panes: ⓘ

    None

 

Time Machine: ⓘ

    Time Machine not configured!

 

Top Processes by CPU: ⓘ

         8%    Dropbox

         7%    WindowServer

         4%    kernel_task

         3%    DesktopServicesHelper

         2%    Creative Cloud

 

Top Processes by Memory: ⓘ

    680 MB    Google Chrome Helper(13)

    538 MB    kernel_task

    242 MB    Finder

    193 MB    mds_stores

    164 MB    Dropbox

 

Virtual Memory Information: ⓘ

    63 MB    Free RAM

    3.94 GB    Used RAM (943 MB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Feb 20, 2016, 09:06:48 PM    Self test - passed

    Feb 20, 2016, 08:05:23 PM    ~/Library/Logs/DiagnosticReports/CEPHtmlEngine_2016-02-20-200523_[redacted].cra sh

        com.adobe.cep.CEPHtmlEngine - /Applications/Adobe Illustrator CC 2015/Adobe Illustrator.app/Contents/MacOS/CEPHtmlEngine/CEPHtmlEngine.app/Contents/MacOS/C EPHtmlEngine

    Feb 18, 2016, 07:05:49 PM    ~/Library/Logs/DiagnosticReports/CEPHtmlEngine_2016-02-18-190549_[redacted].cra sh

 

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.5)

Posted on Feb 20, 2016 7:50 PM

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brianlegree

Q: EtreCheck

  • All replies
  • Helpful answers

  • by greg sahli,

    greg sahli greg sahli Feb 20, 2016 8:33 PM in response to brianlegree
    Level 7 (25,400 points)
    Feb 20, 2016 8:33 PM in response to brianlegree

    You would benefit from more RAM.

    You would also benefit from more hard drive space.

    The only other things I see are that Google Chrome helper is using lots of RAM, and Illustrator has crashed recently.

     

    (This forum is the El Capitan 10.11 forum, by the way.)

  • by Linc Davis,

    Linc Davis Linc Davis Feb 20, 2016 9:01 PM in response to brianlegree
    Level 10 (208,044 points)
    Applications
    Feb 20, 2016 9:01 PM in response to brianlegree

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by etresoft,

    etresoft etresoft Feb 21, 2016 8:03 AM in response to brianlegree
    Level 7 (29,380 points)
    Feb 21, 2016 8:03 AM in response to brianlegree

    Hello Brian,

    Unfortunately, if your EtreCheck report takes that long to run, the cause is often a failing hard drive. The first thing you must do is get an external drive and make a Time Machine backup. You can buy those at any "Big Box" office store. Any drive will be fine, just make sure it is USB3.

     

    Next, I suggest taking your machine to an Apple Store (https://www.apple.com/support/contact/) or Authorized Apple Service Centre (https://locate.apple.com/) for hardware diagnostics. They shouldn't charge you anything just to run diagnostics.

     

    It is likely that you will need a new hard drive. I strongly suggest upgrading to an SSD and upgrading your RAM at the same time. You have very little 3rd party software, and none of the typical culprits, that could be contributing to the problem.

  • by brianlegree,

    brianlegree brianlegree Feb 23, 2016 8:36 PM in response to etresoft
    Level 1 (0 points)
    Feb 23, 2016 8:36 PM in response to etresoft

    Thank you guys for your help.  Apple cleared my hard drive but for some reason my trash had 1.2 million files in it.  Not sure how that is possible but I emptied that and it helped some.  I also upgraded my RAM and installed that today.  Everything is now great!

     

    EtreCheck version: 2.9.6 (256)

    Report generated 2016-02-23 23:32:23

    Download EtreCheck from http://etrecheck.com

    Runtime 2:04

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is too slow

     

    Hardware Information: ⓘ

        MacBook Pro (13-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro9,2

        1 2.5 GHz Intel Core i5 CPU: 2-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 255