My daughter dropped her phone yesterday. Will turn on to her main screen and we can see her picture and the words swipe to unlock. When we go to swipe it won't do anything. Can't enter passcode either. Phone is not recognizing the touch. Can anyone help or has this happened to anyone?
Hi swipeless,
Thanks for using the Apple Support Communities!
I understand that after a drop, your daughter’s iPhone is no longer responding to touch on the display.
In this situation, I would first recommend some basic troubleshooting to see if we can get the touchscreen to respond. The following article will walk you through these steps.
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
If the issue remains unresolved, it may be necessary to have the iPhone evaluated for service by an Apple Retail Store or Apple Authorized Service Provider.
The following link explains these options as well as provides links to contact us or an Apple Authorized Service provider if you choose to go this route.
Apple - Support - Service Answer Center
Start a service request with Apple
Find service options for the U.S. Virgin Islands and Puerto Rico
Contact your local Apple Authorized Service Provider
Check the status of an existing service request
Best!
dropped phone. will turn on to main screen but wont let me swipe or enter passcode. help please?
