When I signed up for Apple Music my purchased music was removed from my phone. Didn't think much of it for a while as I now had such great access to new music. But now I am trying to reload an album and it says it is added to my music (the check mark icon appears) but the option to download is not there and the album does not appear anywhere on my list
lil help?
iPhone 5s, iOS 9.2.1
Hello Himay 88,
Thanks for using the Apple Support Communities!
I understand that you are not able to view an album that you added to My Music using the Apple Music service. The following article explains how to find and add music from Apple Music, but it sounds like you are already familiar with that process.
The part of the article I would draw your attention to, however, is how you are viewing your Music. It may be that you have the option enabled to only show music available for offline listening which could explain why you don’t see the album you added.
View just songs, albums, and playlists that you downloaded to your device
iPhone, iPad, and iPod touch: In the My Music tab, tap Library. Then tap any of the different views (Artists, Albums, etc.), and turn on Only Offline Music. A message that says "Showing only music on this [device]. Show All Music." appears at the top of the screen. Tap Show All Music to see all of your music.
Cheers!
Thanks Joe,
inalready tried that one. And this problem only applies to albums that I purchased before I signed up for Apple Music. I have downloaded several other items with no issues.
Thats where it gets strange I guess
Thanks for replying with this information.
At this point, you may want to contact AppleCare directly to discuss this situation. Contacting Apple Support will allow us to look deeper into this specific situation so that we can provide you the best support possible.
Contact Apple Support - Apple Support
Best
Apple Music deleted purchase
