thomasfromstansted
Level 1 (0 points)

Q: Facetime problems

Hi, my FaceTime won't log on. I type in the user id and password but it just constantly loads. Nothing happens.. Any ideas how to fix? x

MACBOOK AIR (11-INCH, EARLY 2015), OS X El Capitan (10.11.2)

Posted on Feb 21, 2016 12:52 PM

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thomasfromstansted

Q: Facetime problems

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  • by Linc Davis,

    Linc Davis Linc Davis Feb 21, 2016 2:32 PM in response to thomasfromstansted
    Level 10 (208,044 points)
    Applications
    Feb 21, 2016 2:32 PM in response to thomasfromstansted

    1. If a McAfee "anti-virus" product is installed, please remove it by following these instructions.

    Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.

    Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" software again.

    2. If you synchronize Contacts with one or more network services such as iCloud or Google, please disable all the contact accounts in the iCloud and/or Internet Accounts pane of System Preferences. When prompted to confirm, choose to delete the contacts from the Mac. They'll still be on the servers and on your other devices.

    Log out or restart the computer.

    If the problem is resolved, re-enable the accounts one at a time, wait for the network contacts to reappear, and test after each step.

    Credit for this observation to ASC member tomconrad.