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mac app store not working after update to El Capitan?

Today I did an update of my late 2011 13" MBPro to El Capitan 10.11.3 - after the restart the Mac App Store is not working. I can open the App Store, but it gives a blank page with the big icon and in the left upper corner next to the arrows the little wheel is turning, but it does not fully load the App Store. When I try to click on "Store" in the menu, the App Store is freezing and the little multi-colored cursor appears instead of the regular cursor.


What can I do? Please help me.

MacBook, OS X El Capitan (10.11.3)

Posted on Feb 21, 2016 1:31 PM

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1 reply

Feb 21, 2016 3:17 PM in response to helios_123

This procedure will delete certain temporary and cache files. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

Please back up all data and read this whole message before doing anything.

Triple-click anywhere in the line below on this page to select it:

/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068

Right-click or control-click the highlighted line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with a subfolder selected. The subfolder has a long name beginning with "zyx" and ending with "68". Move that subfolder to the Trash. Don't move any of the other subfolders with similar names. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

mac app store not working after update to El Capitan?

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