Screen shot not working

My iPhone 6 has suddenly stopped allowing me to take screenshots. I have restarted my phone, I have checked for any new settings that would restrict screenshots and that is not the case. Any help would be greatly appreciated!

iPhone 6s, iOS 9.2.1

Posted on Feb 21, 2016 4:01 PM

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13 replies

Feb 21, 2016 4:10 PM in response to LaurieJS

You are holding down on the home button and the power button until you see the white flash and hear the camera shutter sound, correct?


Have you tried holding the home button and then tap the power button or holding the power button and than tap the home button? Sometimes one of those methods is more effective than holding both buttons down at the same time.


Are you having any issues with either of the two buttons involved?


Describe how you are trying to take the screenshot and explain what happens when you try it.

Feb 21, 2016 5:58 PM in response to LaurieJS

LaurieJS wrote:


My iPhone 6 has suddenly stopped allowing me to take screenshots. I have restarted my phone, I have checked for any new settings that would restrict screenshots and that is not the case. Any help would be greatly appreciated!


Hi LaurieJS,


If you're having problems taking screenshots on your iOS device, please try the following steps. Try each step, then see if your problem still persists. If the problem does not persist anymore, you can stop. If the problem persists, continue following all the steps until you've completed all of them or you've went through all of the steps.


  • Make sure you're running the latest iOS version
  • Make sure the app you're using let's you take screenshots.
  • Make sure no accessories are blocking or interfering with your ability to use the home button and power button to take a screenshot.
  • Try Resetting All Settings
    • Open Settings > Tap General > Tap Reset > Tap Reset All Settings

      If you're asked for a passcode, go ahead and enter it.

    • Then tap on Reset All Settings again to confirm.
  • If the following steps didn't help you can enable AssistiveTouch to take screenshots.

    Open Settings > Tap General > Tap Accessibility > Tap on AssistiveTouch > Toggle AssistiveTouch On.

    • The AssistiveTouch menu will appear on your screen.
      • Tap on Device > More > Screenshot.


I hope these steps help you get back to being able to taking screenshots. At the very least, if you're not able too you can at least use AssistiveTouch to help you take screenshots.


Regards,

John

Feb 22, 2016 6:43 AM in response to LaurieJS

Both buttons must be working properly or you would not be able to take a photo using the home button or turn the power off using the power/Sleep button. If you tried resetting all settings as was suggested by Coolbobcat2, the next thing that I would try is to backup the phone, restore to factory settings and restore the backup. If that fails, I'm stumped. The only other thing that I can think of would be to restore to factory settings.

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Screen shot not working

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