no summary or backup option available for my iPhone to backup to my iMac

How can i make iTunes see my iPhone to back it up?

iPhone 5s, iOS 9.2.1, no backup option

Posted on Feb 21, 2016 6:40 PM

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1 reply

Feb 21, 2016 6:46 PM in response to michelefrompensacola

restarted iMac and iPhone, still no better. Tether iPhone to iMac and iTunes DOES NOT auto start. So I start iTunes and the device appears but NO SUMMARY displays and BACKUP option is grayed out. Only prompt is do I want to restore from my iPad (um, NO) and do I want to set up a new iPhone device. As I comprehend this question, it is thinking my 2 year old iPhone is new. I don't know what the next screen will be like but this is not a new iPhone. Maybe the text should read differently for my comprehension. It seems like it's never seen my iPhone previously, but it has.

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no summary or backup option available for my iPhone to backup to my iMac

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