HT203977: How to back up your iPhone, iPad, and iPod touch

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michelefrompensacola

Q: no summary or backup option available for my iPhone to backup to my iMac

How can i make iTunes see my iPhone to back it up?

iPhone 5s, iOS 9.2.1, no backup option

Posted on Feb 21, 2016 6:40 PM

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Q: no summary or backup option available for my iPhone to backup to my iMac

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  • by michelefrompensacola,

    michelefrompensacola michelefrompensacola Feb 21, 2016 6:46 PM in response to michelefrompensacola
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    Feb 21, 2016 6:46 PM in response to michelefrompensacola

    restarted iMac and iPhone, still no better.  Tether iPhone to iMac and iTunes DOES NOT auto start.  So I start iTunes and the device appears but NO SUMMARY displays and BACKUP option is grayed out.  Only prompt is do I want to restore from my iPad (um, NO) and do I want to set up a new iPhone device.  As I comprehend this question, it is thinking my 2 year old iPhone is new.  I don't know what the next screen will be like but this is not a new iPhone.  Maybe the text should read differently for my comprehension.  It seems like it's never seen my iPhone previously, but it has.

    Screen Shot 2016-02-21 at 8.43.42 PM.png