anastasiaboldt1

Q: Unable to install file icloud64.msi missing, Windows 8.1

I'm having problems with getting icloud to work with Outlook on windows 8.1. I uninstalled icloud via iobits uninstaller. When I attempted to reinstall icloud I am getting a notification unable to install file icloud64.msi missing. How can I fix this problem?

null, Windows 8, Actually Windows 8.1

Posted on Feb 22, 2016 1:28 AM

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Q: Unable to install file icloud64.msi missing, Windows 8.1

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  • by brenden dv,

    brenden dv brenden dv Feb 23, 2016 7:34 AM in response to anastasiaboldt1
    Community Specialists
    Feb 23, 2016 7:34 AM in response to anastasiaboldt1

    Hi anastasiaboldt1,

     

    Thanks for using the Apple Support Communities. I'm sorry to hear you are having these issues with iCloud on your Windows machine. I'm a bit unclear on the process you used to uninstall the iCloud software, but you may want to see if you can still uninstall it as outlined in the following article, then see if you can reinstall:

     

    Turn off or uninstall iCloud for Windows

    If you turn off a service in iCloud for Windows, your data won't automatically be kept up to date in iCloud, and you won't see updates made on your other devices. Follow these steps to turn off a service or iCloud:

    • To turn off a service on your PC, Open iCloud for Windows, then select or deselect that service. To save your changes, click Apply. 
    • To turn off iCloud for Windows, open iCloud for Windows, then sign out. 

    If you want to uninstall iCloud for Windows, remember to make a copy of your iCloud data and save it on your PC. Then sign out of iCloud for Windows on your PC, and follow these steps:

    Windows 8 or later:

    1. Go to the Start screen, right-click in the bottom-left corner or click, then select Control Panel.
    2. Click Uninstall a Program.
    3. Click iCloud > Uninstall.
    4. When asked to confirm, select Yes.

    Windows 7:

    1. Choose Start menu > Control Panel.
    2. Click Programs > Program and Features.
    3. Select iCloud > Uninstall.
    4. Click OK to continue.

     

    Set up and use iCloud for Windows - Apple Support

     

    If you are able to reinstall but continue to have issues with iCloud and Outlook, you may also find this article useful:

     

    Get help using Outlook with iCloud for Windows - Apple Support

     

    Regards