Amit Sarker
Level 1 (0 points)

Q: Facing wi-fi connectivity problem in my 6S after upgrading to iOS 9.2.1. Is this a software or hardware peoblem?

Wi-fi Problem in 6S

iPhone 6s, iOS 9.2.1

Posted on Feb 21, 2016 11:22 PM

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Amit Sarker

Q: Facing wi-fi connectivity problem in my 6S after upgrading to iOS 9.2.1. Is this a software or hardware peoblem?

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Feb 23, 2016 7:03 AM in response to Amit Sarker
    Community Specialists
    Feb 23, 2016 7:03 AM in response to Amit Sarker

    Hello Amit Sarker,

    Thanks for using Apple Support Communities.

     

    It's not too clear to me what sort of issue you're having with the Wi-Fi connection on your iPhone, but for general troubleshooting for Wi-Fi issues please follow through the steps outlined in the support article below.

     

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

     

    Cheers.

  • by Briansyddall,

    Briansyddall Briansyddall Feb 23, 2016 8:16 AM in response to Amit Sarker
    Level 6 (9,370 points)
    Apple Watch
    Feb 23, 2016 8:16 AM in response to Amit Sarker

    Hi

    Turn your router off for 30  seconds .

    When its back on go to settings on iPhone reset network settings .

    After reset enter your router wireless key .

    Cheers

    Brian

  • by Amit Sarker,

    Amit Sarker Amit Sarker Feb 25, 2016 1:40 AM in response to alex_h1
    Level 1 (0 points)
    Feb 25, 2016 1:40 AM in response to alex_h1

    Thanks a lot for your reply.

    Here I am trying to make clear my problem, if I keep my wi-fi turn on after a certain period of time my phone loose connection. The wi-fi indicator shows the wi-fi is on but I can't go online. And if I just turn the wi-fi off and immediately turn it on again it starts working and I can go online. Most of the time I face this problem in the morning. I have reset the network seetings several times but facing this problem again and again! And I am really disappointed because of this issue. I am not sure whether this is a software or hardware issue.

  • by Briansyddall,

    Briansyddall Briansyddall Feb 25, 2016 2:36 AM in response to Amit Sarker
    Level 6 (9,370 points)
    Apple Watch
    Feb 25, 2016 2:36 AM in response to Amit Sarker

    Hi

    If your router is more than 18 months old ask your network provider for a replacement

    Also go to the website for your make of router check for a firmware update .

    I buy my own router top of range Netgear R6300 some routers that you isp gives you are not very good .

    My router works a the top of a 30 foot garden .

    Cheers

    Brian

  • by Amit Sarker,

    Amit Sarker Amit Sarker Feb 25, 2016 2:48 AM in response to Briansyddall
    Level 1 (0 points)
    Feb 25, 2016 2:48 AM in response to Briansyddall

    Thanks.

     

    But all the time when I face this problem, I just turn off and again on wi-fi from my phone and I get the connection back. I do not need to turn off and on my router.