Niteesh 342692
Level 1 (10 points)
Apple Watch

Q: No lock sound played on screen lock

I have an iPhone 6 running on iOS 9.2.1. I had no problem till date and now, after using Siri, when I lock my screen, no lock sound is played, even though it is switched on and phone is not in silent mode. After restarting, the problem is fixed and after using Siri, the problem occurs again. Please help me.

iPhone 6, iOS 9.2.1

Posted on Feb 22, 2016 12:48 AM

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Niteesh 342692

Q: No lock sound played on screen lock

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  • by norm123,

    norm123 norm123 Feb 23, 2016 7:44 AM in response to Niteesh 342692
    Community Specialists
    Feb 23, 2016 7:44 AM in response to Niteesh 342692

    Hello Niteesh,

    I understand that you are having issues with your iPhone's sounds after using Siri. Let's see if we can get that working for you. 

    The first thing I would look to is reset all the settings on your iPhone. This will not erase any content, but will put items like wallpaper and ringtones back to its default setting. To do this, go to Settings > General > Reset and then tap Reset All Settings. After this completes, redo those steps that would cause your issue to see if the issue is resolved. If it is, then you are good to put your settings back. 

    The first link below will go over the different reset options available for you. 

    Reset iPhone
    http://help.apple.com/iphone/9/#/iph7a2a9399b

    If resetting your iPhone's settings doesn't resolve the issue, then you will want to restore your iPhone and set it up as new. Once you have done this, test to see if the audio disappears after using Siri. If it doesn't, then you are good to start syncing your data back to your iPhone. 

    Take a look at the next article below. It will go into detail on backing up and syncing your content to your computer, restoring it and then how to sync your content back to your iPhone.  

    How to erase your iOS device and then set it up as a new device or restore it from backups
    https://support.apple.com/en-us/HT204686

    Take care