vidhip487
Level 1 (0 points)

Q: I am not receiving FaceTime calls on my MacBook Pro.

I bought my Macbook Pro back in July of 2015 and a few months later around October, I was not receiving incoming FaceTime calls on my laptop The name of the person contacting me will pop up on my phone, but not my laptop. I have tried to sign in and out, test it from a different user account, etc. It's still not working. I also have the latest OS X update which is El Capitan Version 10.11.3

 

Also, my iMessage shows phone numbers only, not their names. I am able to send and receive incoming iMessages, but like I said, only their number shows...not their name.

 

Can anyone help me resolve this issue?

MacBook Pro with Retina display, OS X El Capitan (10.11.3), Bought in July of 2015

Posted on Feb 22, 2016 2:07 AM

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vidhip487

Q: I am not receiving FaceTime calls on my MacBook Pro.

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  • by Linc Davis,

    Linc Davis Linc Davis Feb 22, 2016 6:18 AM in response to vidhip487
    Level 10 (208,044 points)
    Applications
    Feb 22, 2016 6:18 AM in response to vidhip487

    I'll assume that you have verified each of these facts:

    a. FaceTime can make outgoing calls.

    b. You're not getting calls made to an email address or iPhone number associated with the Apple ID that you're now using. Calls to any other Apple ID that you may have used won't be received.

    c. The callers are not on your block list.

    d. At least one of the callers can call other FaceTime users—just not you.

    If you have verified those facts, please take each of the following steps that you haven't already taken. Stop when the problem is resolved. Back up all data before making any changes.

    1. Please open the Notifications pane in System Preferences. Select FaceTime from the list on the left. Either the Banners or Alerts alert style must be selected—not None.

    2. In the same window, select Do Not Disturb. If any of the top three boxes on the right is checked, then all incoming FaceTime calls will be blocked under the corresponding conditions. If you want to use "Do Not Disturb," but you also want to receive calls when it's active, check either or both of the two lowest boxes, according to your preference.

    3. If the built-in application firewall is on, please turn it off. In case you're worried about the implications of this step, the firewall generally serves no purpose when you're on a private network behind a router.

    4. If you've installed any third-party "firewall," "security," or "anti-virus" software, remove it according to the developer's instructions. All such software is worse than useless.

    5. If you're connected to a VPN, disconnect from it. You may have to remove some third-party VPN software completely to solve the problem.