mahesfromchennai

Q: i cant able to download apps from app store .it always showing two options download or retry>>>????

i cant able to download apps from app store .it always showing two options download or retry>>>????

iPhone 5s, iOS 9.2.1

Posted on Feb 22, 2016 4:36 AM

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Q: i cant able to download apps from app store .it always showing two options download or retry>>>????

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  • by judysings,

    judysings judysings Feb 23, 2016 8:00 AM in response to mahesfromchennai
    Community Specialists
    Feb 23, 2016 8:00 AM in response to mahesfromchennai

    Hi mahesfromchennai,

    If you are having trouble purchasing and downloading apps from the App store on your iPhone, take a look at the troubleshooting steps outlined in the resource below:

    If you can’t connect to the iTunes Store

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    Take care,