gbb011

Q: Not receiving FaceTime calls on MacBook

When someone calls me on FaceTime, I successfully get the call on my iPhone. However, I do not receive the call on my Mac.

 

I am able to open FaceTime on my Mac and manually make a call without any issues.

 

I am running 10.10.5 Yosemite

MacBook Air, OS X Yosemite (10.10.5)

Posted on Feb 22, 2016 6:32 AM

Close

Q: Not receiving FaceTime calls on MacBook

  • All replies
  • Helpful answers

  • by braden85,

    braden85 braden85 Feb 23, 2016 8:37 AM in response to gbb011
    Community Specialists
    Feb 23, 2016 8:37 AM in response to gbb011

    Hi gbb011,

     

    I see that you are experiencing some issues specifically with receiving calls in FaceTime on your Mac. Here is an article for you with some helpful steps for addressing this issue:

    Troubleshooting FaceTime for Mac

    You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.  
         
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly: 
         
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2.  
      3. Enable "Set Automatically".
      4.  
      5. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection. 
    • Verify the phone number or email address being used is the correct one activated for FaceTime. 
         
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
    • Verify that both parties have installed the latest software updates for their Mac and/or device. See: 

    FaceTime for Mac: Troubleshooting FaceTime - Apple Support

    https://support.apple.com/en-us/HT203585

     

    Thanks for being a part of the Apple Support Communities!