richardblayney
Level 1 (0 points)

Q: Replacement card on Apple Pay

When my card registered with Apple Pay is renewed because of expiry date do I have to register this card again or will it still work?

Posted on Feb 22, 2016 6:52 AM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 8 (39,790 points)
Apple Watch
A:

Hi Richard

 

You will need to check with your bank.

 

Some card issuers may automatically associate your new card with the existing Device Account Number (created when your original card was added to your device), replacing the old card. This leaves you free to continue using the same card account via Apple Pay without needing to do anything yourself.

 

Other issuers may require you to remove your old card from Apple Pay and add the replacement as a new card.

 

Before doing anything, you should therefore check with your card issuer to learn which process they use and whether you need to take any action. Depending on your bank, this information may also be available via their website.

Posted on Feb 22, 2016 7:02 AM

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richardblayney

Q: Replacement card on Apple Pay

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  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Feb 22, 2016 7:02 AM in response to richardblayney
    Level 8 (39,790 points)
    Apple Watch
    Feb 22, 2016 7:02 AM in response to richardblayney

    Hi Richard

     

    You will need to check with your bank.

     

    Some card issuers may automatically associate your new card with the existing Device Account Number (created when your original card was added to your device), replacing the old card. This leaves you free to continue using the same card account via Apple Pay without needing to do anything yourself.

     

    Other issuers may require you to remove your old card from Apple Pay and add the replacement as a new card.

     

    Before doing anything, you should therefore check with your card issuer to learn which process they use and whether you need to take any action. Depending on your bank, this information may also be available via their website.

  • by XL1963,

    XL1963 XL1963 Feb 24, 2016 8:41 AM in response to richardblayney
    Level 1 (0 points)
    Feb 24, 2016 8:41 AM in response to richardblayney

    Apple Pay uses tokenization to create a DAN from your card.  A renewed card with a new expiration date and a new CVV means you need to re-create a DAN. So all you need is to remove the old card and re-enroll the new one. 

  • by Jonathan UK,

    Jonathan UK Jonathan UK Feb 24, 2016 9:00 AM in response to XL1963
    Level 8 (39,790 points)
    Apple Watch
    Feb 24, 2016 9:00 AM in response to XL1963

    XL1963 wrote:

     

    Apple Pay uses tokenization to create a DAN from your card.  A renewed card with a new expiration date and a new CVV means you need to re-create a DAN. So all you need is to remove the old card and re-enroll the new one.

     

    This is incorrect.

     

    As previously advised, some card issuers automatically associate replacement cards with the existing Device Account Number (DAN). Others require the old card to be removed and the replacement card to be added as a new card.

     

    For example: American Express automatically associates a replacement card with the existing DAN, requiring no action to be taken by the cardholder:

     

    "Q: If I receive a replacement Card, do I need to update my Card information with Apple Pay?

     

    A: No. Your Device Account Number is connected to your new Card number automatically. You can use your Card in Apple Pay to make transactions before receiving your new plastic Card."

     

    More information:

    https://www.americanexpress.com/us/content/apple-pay/faqs.html

     

    It is therefore necessary to check with your card issuer (by checking their website and/or by contacting them) to establish which method applies. The method may also vary for the same issuer, depending upon the circumstances under which the card is being replaced - for example, card expiry vs lost card.