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iPhone 6s Plus iOS 9.2.1 is up-to-date but iMac has notified me and started to download a software update.

I have received a notification on my iMac that there is an update to iTunes for my iPhone 6s Plus but when I check my under settings/general/software update my iOS 9.2.1 software is up to date.


As this update is not a requirement it is now in my download queue and I have no way of removing it. When contacting iTunes support I am asked to supply a This new download is in my queue and I have no way of removing it since I do not have a purchase history order number I am unable to request help through Apple Support.


And suggestions or news about this new iTunes update for an iPhone 6s?


Screen shot of iMac notification

User uploaded file


Screen shot of iMac iPhone 6s

User uploaded file


Screen shot of iPhone 6s under settings/general/software update

User uploaded file

iPhone 6s Plus, iOS 9.2.1

Posted on Feb 22, 2016 8:14 AM

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Feb 22, 2016 8:20 AM in response to Isadores

There was a fix released for error 53 (related to touchID replacements), which kept the same iOS version number (9.2.1) : If you see error 53 and your iPhone or iPad gets stuck on the 'Connect to iTunes' screen - Apple Support


If you don't want to update to it then does the 'pause downloads' button on your second screenshot not pause it, and if so can you then select/highlight the download on that screen and delete it ?

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Feb 22, 2016 10:59 AM in response to King_Penguin

King_Peguin,


Thank you for your prompt reply with the suggestions that you posted above but I am still having difficulties with this itouch ID replacement .


Following your instructions and after I have completed a force quit for iTunes, a shut down on my iMac and then a hard shut-down of my iPhone 6s Plus hoping that this action would alleviate my issue. It is after I plug the device directly back onto my iMac, I am still asked if I choose to accept the download which when accepted goes into my download queue. I have pressed pause and highlighted the listing I cannot delete it on my own from this screen.


I then proceeded to check back to my iPhone 6s Plus under settings/general/ up-date I am informed that everything is up-to-date with the iSO 9.2.1 version.


So does this mean that until the bug has been fixed and removed that I no longer be able to continue on with the summary section without preceding to complete iPhone 6s Plus update program?

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Feb 22, 2016 11:12 AM in response to Isadores

Selecting/highlighting the download and pressing the delete button on your keyboard doesn't delete it ?


When did you originally download 9.2.1 onto the phone ? The fix for error 53 was released on, I think, last friday (Feb 19th) - Apple decided to release an updated version of iOS 9.2.1 for the affected phones (those with Touch Id and, I think, NFC chips) instead of, for example, calling it iOS 9.2.2


Not sure whether that new version of 9.2.1 only shows via a computer's iTunes, it might not show on directly on the phone as it has the same version number (I can't check as my phone is 5s, which I don't think were affected by error 53)

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iPhone 6s Plus iOS 9.2.1 is up-to-date but iMac has notified me and started to download a software update.

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