Q: Iphone 6 - Touch Screen not working while laying flat on hard surface
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Feb 23, 2016 10:27 AMby pedro d,Hello there, greenheart1177.
It seems you've done some great steps for troubleshooting issues with your touchscreen not responding as expected when on a flat surface. The following Knowledge Base article has some good information and additional troubleshooting recommendations:
If the screen on your iPhone, iPad, or iPod touch doesn‘t respond to touch
Check your touchscreen
Make sure that your hands are clean and dry, then try these steps:
- If you have a case or screen protector on your device, try removing it.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Unplug your device.
- Restart your device. If you can't restart it, you can force restart your device.
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
Thanks for reaching out to Apple Support Communities.
Kind Regards.
