Upgraded to OS El Capitan. Ran into keychain errors. Now inconsistent with being able to even get past login screen. Tried Apple Chat and gave up after spending over 30 minutes having to repeat myself (as last I checked I'm not an idiot).

Well I understand why they decided to give up. As I previously stated, I am a user just like you. I am not an Apple Employee. I, like all of the other posters here, volunteer my time.

I will give it one last shot:

Not sure why you consider the pop-ups to be "errors". Once you reset your Keychain, did you follow step 5 and authenticate your Keychain with your Account Login password (note: If you are doing this all under a Login created for your daughter, then the Login Password would not be your Admin password, it would be her login password).

If you have not followed Step 7, then you have not completed the instructions, and the issue will not be resolved until you do that. You must restart your Mac.

The pop-ups are not errors - they are requests for you to input your password, and until you do that, or until you remove them from your password list, they will continue to do so.

Also, not sure what you mean by: "the System is still locked". Aside from the pop-ups, what is "locked"?

GB

I give - this obviously is no more help than the chat - and the nearest genius bar is quite a drive -

All I wanted to do is to find out how to get rid of the keychain errors - and help here - not existant

You have been nothing but insulting and churlish. Really? You're on your own. I'm done.

GB

Worked Perfectly. THANK YOU!!

Well, most excellent! You are most welcome, and thanks for posting back 🙂

Cheers,

GB

So you must be an Apple employee

To re-iterate: we are all volunteers here; we do not get paid for our efforts. We spend our precious time trying to help other users.

they said that they would not be able to help me without reseting laptop to factory settings which I would not allow

That would be the easiest way to fix it. Not a big deal as long a you have a functional backup. It also doesn't take all that long; a bootable clone would be the fastest way; internet recovery would be the easiest, but will take longer since the entire OS has to be downloaded.

This will be my only conribution to this thread.

Wow, you are legendary!! I had a similar problem myself with keychain access a couple of days ago but managed to work out that if my reset keychain password wasn't the same as my login password id be asked for the keychain password every time I logged in. I'd love to suggest this to the upset guy but don't have anywhere near your level of patience...

Hope this helps anyone else having the same problem.

😁 Thanks for posting back with your success story! Glad you were able to get things in sync, and your info may be of great help to others who run into this issue!

Thanks for the compliment too! It is really appreciated 🙂

GB

Hi upset apple customer,

I know how frustrating this is. I am a computer lab administrator and this was happening on 20 different computers after I upgraded to El Capitan. I found two solutions. The first was already recommended to you by gail from maine. That worked for some of my machines. It sounds like you tried that and it didn't work on yours. The second solution, which you may not have tried yet, is:

1. Go to the Keychain Access utility.

2. Right click on the login icon. (You may need to set up your mouse for a right-click button, which many Mac mouses don't have as a default. You can set this up in System Preferences, under Mouse.)

3. Delete the login icon. It will prompt you for several things after that. Choose Delete File and References.

4. Restart the computer.

I hope this works for you! Again, some of my machines responded to this fix, and others responded to gail from maine's.

Joe

from the beginning -

* had to upgrade to the latest OS

* asked for an admin password which we didn't know was set up (husband set up laptop and he couldn't remember what it was)

* went to apple chat for assistance

* reset admin password

* rebooted laptop

* started getting keychain errors

Hi!

The key item here is that the Chat Support had you reset the Admin Password to the laptop. This sticks out to me due to the fact that you reset the password and then began having keychain issues.

As a security feature, if you reset the password to an account, the Keychain password will not be reset. They have to be reset when that user logs in. (This doesn't apply if you reset your own password while logged in.)

Unfortunately, if you don't know the previous keychain password - you will not be able to reset that keychain. You need to create a new keychain to replace the inaccessible one. You can create a new keychain in Keychain Access. You WILL lose all of your saved items in the keychain and start fresh with a clean Keychain using this process. But it will prevent you from having keychain error pop-ups.

Thanks Gail for lovely feline photo..( trust a ***** cat to remain calm and rational when solving a vexing problem).

Also, it just goes without saying doest it, that problems are not the fault of the software necessarily, but more usually that of the operator.

I'm talking of the universal issue among Apple users, which requires a prompt from OSX software, to the administrator/user for either him or her to key in the keychain password for one of, if not all 9 support agents when signing in.

To think that I thought it was just I who caused this train of events after not synchronising my Mac, my i-Pad & my i-phone properly immediately after I had changed my password recently.

Well done my lady.

Well thanks for that toed.hall 🙂

I know how frustrating it can be, so I appreciate your posting back with your good results! (and I'm glad you like my cat, Wilkie.... 🙂)

Thanks!

GB

Watch this video.. So simple.

I had the same problem and not one Apple site was able to point to this except this dude!!

https://www.youtube.com/watch?v=M78JBvzGdH4

I'm having a similar problem, and came across this thread whilst trying to sort it out.

I haven't tried any of the suggestions yet, so don't know if they'd work - though would like to applaud everyone that has tried to help the OP, in spite of them being consistently rude and unappreciative, and acting as if it's somehow your fault that they have a problem (despite being told that the people helping are in fact fellow Apple users, not staff).

Good work Apple communities!