i have an iphone 6plus recently i chenge the screen but actually the screen is flawed. please i need help

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i have an iphone 6plus recently i chenge the screen but actually the screen is flawed. please i need help

hello , my name is andrea ******

i am from venzuela , recently i traveled to miami and i change my screen tha was broken.

i change the screen at the falls apple store, on decembre 30th. but now since the first of this month the screen of my ilphone

present failures, inside the screen two lines appear , aditional the keyboard sometimes i can not write good letters,

and the letter X does not work... i can not write....

please i need that you can solve my situation, because when i change my screen at the store one of the apple salesman told me that i had 3 months warranty if the screen had shortcomings...

I HOPE YOUR ANWER SOON..

THANK YOU SO MUCH...

ABOUT MY PHONE:

Version: 9.2.1 (13D15)

CARRIER : CARRIER 23.0

MODEL: MGCM2LL/A

SERIAL NUMBER: *********

IMEI: *********

ICCID: *********

MEID:*********

iPhone 6 Plus, iOS 9.2.1, null

Posted on Feb 22, 2016 12:53 PM

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Answer 1

Jason L

Community Specialist

Feb 23, 2016 12:17 PM in response to asmg19

Hey there asmg19,

Welcome to Apple Support Communities.

If I understand correctly, you had the screen replaced on your iPhone 6 Plus at an Apple Retail Store recently, but now there's an issue with the touchscreen not behaving as expected. Try taking a look at the article linked below which provides a lot of great information and troubleshooting tips that can help you resolve the issue or set up service for the device.

If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

Ciao.

Reply

Answer 2

ChrisJ4203

Level 10

236,363 points

Feb 23, 2016 12:21 PM in response to asmg19

You are going to have to bring the device back to the US for service. The iPhone warranty is not international and Apple does not accept international shipments, so you have to bring it back yourself for service. You can only get service for that device in the US.

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