dannyboy322
Level 1
(10 points)
Q: No Sound Notifications
I recently got an iPhone 5s and I've been having a problem with sound notifications. I take the train to work and on the train I'm disconnected to Wi-Fi. I've noticed that once i get home I don't get any sound notifications. When I receive a text, the ringtone doesn't sound instead it just vibrates. Same for a new email. Even on Snapchat when I'm viewing a snap, the sound won't immediately play unless i press the volume button Any ideas? I haven't changed any settings or anything. This only seems to happen after I take the train.
iPhone 5s, iOS 9.2.1, null
joe_7399
Community Specialists
Greetings dannyboy322,
Thanks for using the Apple Support Communities!
From your post, I understand that the sound on your iPhone isn’t working for some notifications as expected. To troubleshoot this situation, there are two different articles I suggest reading over and working through.
The first article below provides troubleshooting information for not receiving notifications for a specific app.
If you don't see notifications for a specific app
To get notifications, you need to be connected to a Wi-Fi or cellular network. If you’re not getting notifications for a specific app, try these steps:
- Make sure that the app supports notifications. Go to Settings > Notifications, select the app, and make sure that Notifications are turned on.
- Make sure that you’re signed in to your Apple ID on your iOS device. Go to Settings > iTunes & App Stores and enter your Apple ID and password.
- Make sure that Do Not Disturb is turned off. Go to Settings > Do Not Disturb and tap Manual if it's turned on.
- If you’ve recently installed an app or restored from a backup, open the app to start getting notifications.
Use Notifications on your iPhone, iPad, and iPod touch - Apple Support
If the issue continues, the next article has information for troubleshooting sound in general on your device.
Have a great day!
