HT202711: Important documents to keep after buying an Apple product

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Carpavor

Q: Need a sales receipt

I received an email from the Apple Retail Store after I made a purchase unfortunately the receipt was never attached but I did nothing.

 

Now I need that receipt because the item is defective and need to apply for the warranty, how can I get that receipt?

Solo2 Wireless

Posted on Feb 22, 2016 7:39 PM

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Q: Need a sales receipt

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  • by gail from maine,

    gail from maine gail from maine Feb 22, 2016 7:46 PM in response to Carpavor
    Level 7 (26,129 points)
    iCloud
    Feb 22, 2016 7:46 PM in response to Carpavor

    Have you tried contacting the Store where you purchased the item?

     

    Cheers,

     

    GB

  • by K Shaffer,Solvedanswer

    K Shaffer K Shaffer Feb 25, 2016 3:39 PM in response to Carpavor
    Level 6 (14,345 points)
    Desktops
    Feb 25, 2016 3:39 PM in response to Carpavor

    Some purchases online or ahead of visit to the Apple Store may yield an email invoice;

    if that happened to be the case, you'd print the emailed invoice. However it would seem

    an actual receipt from the Store you visited in person, would be included with purchase.

     

    As suggested, contact the Store you visited; refer to the product package for identifiers

    and if you used a credit or other payment card, that also should have provided a receipt.

     

    https://getsupport.apple.com/

     

    So depending on the evidence you have of the sale, and the person who helped you in

    the Store, you shouldn't have difficulty. As time goes by, these details get sketchy, so it

    is advised to check to see if the product appears in your Apple purchases online. The

    item should appear there even if you did not purchase extended AppleCare as will the

    serial number.

     

     

    Good luck!

  • by Carpavor,

    Carpavor Carpavor Feb 25, 2016 3:40 PM in response to gail from maine
    Level 1 (8 points)
    iPad
    Feb 25, 2016 3:40 PM in response to gail from maine

    Thanks for your answer, I appreciate it.

  • by Carpavor,

    Carpavor Carpavor Feb 25, 2016 3:42 PM in response to K Shaffer
    Level 1 (8 points)
    iPad
    Feb 25, 2016 3:42 PM in response to K Shaffer

    Thanks for your answer, it helped me to solve my problem and get the support needed.