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Feb 24, 2016 6:37 AM in response to docbones4by pedro d,Hello there, docbones4.
It seems that you are getting the "cannot get mail" message from the Mail application on your iPhone and also want to delete a duplicate account. The following Knowledge Base article includes those steps and also explains what the cause of the error message is:
Get help with Mail on iPhone, iPad, and iPod touch
Try these steps first
- Make sure that you're connected to the Internet
- Verify your user name or password. Sign in to your email provider’s website and make sure that your email account is active.
- Check your email settings. If the settings are unavailable, contact your email provider.
- Close and reopen Mail.
- Restart your iOS device.
- Tap Settings > Mail, Contacts, Calendars.
- Tap the email account.
- Tap Delete Account.
- Add your account again.
- Tap Settings > Mail, Contacts, Calendars.
- Tap the email account.
- Make sure that the information matches what you see on your device.
Try these steps if you get an error message
If you see one of the following error messages, learn what to do.
"Cannot get mail"
Make sure that you have an internet connection and that you're entering the right password. Some email providers might limit the amount of devices you can get email on—so close other email programs on other devices. If you turned on two-step verification through your email service provider, contact them to see if you need a special password for your iOS device.
Thanks for reaching out to Apple Support Communities.
Kind Regards.
