docbones4

Q: iphone 6 "cannot get mail"

I have two email accounts, and I see a duplicate account. I cannot figure out how to delete the duplicate account and I am getting the message: "cannot get mail" but I seem to be getting all my mail.

MacBook Pro, Mac OS X (10.7.1)

Posted on Feb 22, 2016 7:35 PM

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Q: iphone 6 "cannot get mail"

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  • by pedro d,

    pedro d pedro d Feb 24, 2016 6:37 AM in response to docbones4
    Community Specialists
    Feb 24, 2016 6:37 AM in response to docbones4

    Hello there, docbones4.

     

     

     

    It seems that you are getting the "cannot get mail" message from the Mail application on your iPhone and also want to delete a duplicate account. The following Knowledge Base article includes those steps and also explains what the cause of the error message is:

     

     

     

    Get help with Mail on iPhone, iPad, and iPod touch

     

     

     

    Try these steps first

    1. Make sure that you're connected to the Internet
    2. Verify your user name or password. Sign in to your email provider’s website and make sure that your email account is active.
    3. Check your email settings. If the settings are unavailable, contact your email provider.
    4. Close and reopen Mail.
    5. Restart your iOS device.
    If you can add an email account to your iPhone, remove the affected email account from your device:
    1. Tap Settings > Mail, Contacts, Calendars.
    2. Tap the email account.
    3. Tap Delete Account.
    4. Add your account again.
    If you have a POP email account, make sure that your email settings match your device.
    1. Tap Settings > Mail, Contacts, Calendars.
    2. Tap the email account.
    3. Make sure that the information matches what you see on your device.

    Try these steps if you get an error message

    If you see one of the following error messages, learn what to do.

    "Cannot get mail"

    Make sure that you have an internet connection and that you're entering the right password. Some email providers might limit the amount of devices you can get email on—so close other email programs on other devices. If you turned on two-step verification through your email service provider, contact them to see if you need a special password for your iOS device.

     

     

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Kind Regards.