bill4sue

Q: Email question

Would anyone know why on my iPhone 6 Plus, it automatically deletes mail from my in box once the email gets about 2 weeks old? Only does it on my 6 plus and not on our iMac or my wife's 6s. Have been to the at&t store, no luck and the Apple Store which had no idea but suggested deleting my email account and then re installing it but with no luck as well. Thanking you in advance !

iPhone 6 Plus

Posted on Feb 22, 2016 8:57 PM

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Q: Email question

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  • by ManSinha,

    ManSinha ManSinha Feb 22, 2016 10:30 PM in response to bill4sue
    Level 6 (10,250 points)
    iPhone
    Feb 22, 2016 10:30 PM in response to bill4sue

    It looks like your email is set up as an IMAP account and there is a setting to only keep mails for two weeks

    Settings - Mail, Contacts, Calendars - select your mail account - Mail days to sync - No Limit

     

    See if that changes the behavior

     

    (1219)

  • by bill4sue,

    bill4sue bill4sue Feb 23, 2016 4:59 AM in response to ManSinha
    Level 1 (0 points)
    Feb 23, 2016 4:59 AM in response to ManSinha

    Thank you for your time, however there is no setting for " Mail days to sync" there is on my wife's 6s but not on the 6 plus she also has a yahoo email account. Any suggestions?