Rikito1955

Q: OSX apps greyed out ???

Hello,

 

I am running a Macbook Pro 15" under El Capitan 10.11.3. For the past few weeks, whenever, I am trying to use one of the components of the Share menu or button (email this page, airdrop, messages, etc), it never works and most of the menu actions in the Finder or Safari are becoming greyed and unusable ??? I have been googling for solution, but to no avail. Before I decide to reinstall the OSX, could anyone suggest less drastic solution ?

 

Thanks

R.


PS: Just noticed that the same problem occurs when trying to share pictures from Photos, so the issue really seems to originate from the commands "Share" in the native OSX apps. I am not facing this problem with external apps

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Feb 23, 2016 2:47 AM

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Q: OSX apps greyed out ???

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  • by Linc Davis,

    Linc Davis Linc Davis Feb 23, 2016 8:34 AM in response to Rikito1955
    Level 10 (208,000 points)
    Applications
    Feb 23, 2016 8:34 AM in response to Rikito1955

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by Rikito1955,

    Rikito1955 Rikito1955 Feb 24, 2016 12:00 AM in response to Linc Davis
    Level 1 (0 points)
    Feb 24, 2016 12:00 AM in response to Linc Davis

    Hello, Davis

     

    Thanks for your reply. I followed your instructions, reproducing the "crash" by trying to share by email pictures from Photos. Here is the log extract:

     

    24/02/16 14:41:59,703 pkd[401]: enabling pid=17031 for plug-in com.apple.share.Mail.compose(1.0) 18A7E0D8-7541-490D-A065-65D0914782CB /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/ShareMa il.appex

    24/02/16 14:41:59,724 secinitd[362]: No AppSandbox cache present.

    24/02/16 14:41:59,759 ShareMail[17048]: plug-in sdk "com.apple.share-services" not registered

    24/02/16 14:41:59,759 ShareMail[17048]: plug-in sdk "com.apple.share-services" not registered

    24/02/16 14:41:59,760 diagnosticd[116]: error evaluating process info - pid: 17048, puniqueid: 17048

    24/02/16 14:41:59,760 com.apple.xpc.launchd[1]: (com.apple.share.Mail.compose[17048]) Service exited due to signal: Illegal instruction: 4

    24/02/16 14:41:59,760 Photos[17031]: plugin com.apple.share.Mail.compose interrupted

    24/02/16 14:41:59,760 Photos[17031]: Hub connection error Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.share.Mail.compose" UserInfo={NSDebugDescription=connection to service named com.apple.share.Mail.compose}

    24/02/16 14:41:59,760 Photos[17031]: --error: [ShareKit] error in -[NSExtension beginExtensionRequestWithInputItems:completion: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.share.Mail.compose" UserInfo={NSDebugDescription=connection to service named com.apple.share.Mail.compose}

    24/02/16 14:41:59,770 com.apple.xpc.launchd[1]: (com.apple.ReportCrash[17049]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

    24/02/16 14:41:59,776 ReportCrash[17049]: Unable to find containing app bundle for /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/ShareMa il.appex/Contents/MacOS/ShareMail. Will not read AppStore receipt

    24/02/16 14:42:00,000 kernel[0]: Sandbox: coresymbolicatio(17050) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

    24/02/16 14:42:00,596 coresymbolicationd[17050]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

    24/02/16 14:42:00,596 coresymbolicationd[17050]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

    24/02/16 14:42:00,596 coresymbolicationd[17050]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

    24/02/16 14:42:00,597 com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    24/02/16 14:42:00,860 ReportCrash[17049]: Invalid connection: com.apple.coresymbolicationd

    24/02/16 14:42:03,376 ReportCrash[17049]: Saved crash report for ShareMail[17048] version 1.0 (454.7) to /Volumes/Datas/Users/Rikito/Library/Logs/DiagnosticReports/ShareMail_2016-02-24 -144203_MacBook-Eric.crash

    24/02/16 14:42:04,950 Mail[13787]: [IMAP] Server sent warning response for command CAPABILITY: * NO Error in IMAP command received by server.

    24/02/16 14:42:04,984 Mail[13787]: Stream 0x7f947323cb60 is sending an event before being opened

    24/02/16 14:42:10,000 kernel[0]: Sandbox: coresymbolicatio(17052) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

    24/02/16 14:42:10,611 coresymbolicationd[17052]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

    24/02/16 14:42:10,611 coresymbolicationd[17052]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

    24/02/16 14:42:10,611 coresymbolicationd[17052]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

    24/02/16 14:42:10,612 com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    24/02/16 14:42:14,565 Mail[13787]: Stream 0x7f946ec22400 is sending an event before being opened

    24/02/16 14:42:20,000 kernel[0]: Sandbox: coresymbolicatio(17054) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

    24/02/16 14:42:20,622 coresymbolicationd[17054]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

    24/02/16 14:42:20,623 coresymbolicationd[17054]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

    24/02/16 14:42:20,623 coresymbolicationd[17054]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

    24/02/16 14:42:20,623 com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    24/02/16 14:42:30,000 kernel[0]: Sandbox: coresymbolicatio(17055) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

    24/02/16 14:42:30,638 coresymbolicationd[17055]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

    24/02/16 14:42:30,638 coresymbolicationd[17055]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

    24/02/16 14:42:30,638 coresymbolicationd[17055]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

    24/02/16 14:42:30,638 com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    24/02/16 14:42:40,000 kernel[0]: Sandbox: coresymbolicatio(17056) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

    24/02/16 14:42:40,648 coresymbolicationd[17056]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

    24/02/16 14:42:40,648 coresymbolicationd[17056]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

    24/02/16 14:42:40,648 coresymbolicationd[17056]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

    24/02/16 14:42:40,649 com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    24/02/16 14:42:50,000 kernel[0]: Sandbox: coresymbolicatio(17058) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

    24/02/16 14:42:50,662 coresymbolicationd[17058]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

    24/02/16 14:42:50,662 coresymbolicationd[17058]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

    24/02/16 14:42:50,662 coresymbolicationd[17058]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

    24/02/16 14:42:50,663 com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

     

    As you can see, it seems that I am facing another issue: these every 10 seconds repeating and annoying error messages regarding the coresymbolicationd folder. From one of your previous posts, I applied ls -@Oaen /S*/*/Caches | pbcopy and got this in return

     

    total 0

    drwxr-xr-x  5 0  0 restricted  170 Oct  1 22:17 .

    drwxr-xr-x  79 0  0 restricted 2686 Feb 10 16:42 ..

    drwxr-xr-x  3 0  0 restricted  102 Oct  1 16:52 com.apple.bootstamps

    drwxr-xr-x  2 0  0 restricted  68 Oct  1 16:52 com.apple.corestorage

    drwxr-xr-x  4 0  0 restricted  136 Oct  1 22:17 com.apple.kext.caches

     

    Would besides this share issue, the OSX installation be corrupted ?

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Feb 24, 2016 5:47 AM in response to Rikito1955
    Level 10 (208,000 points)
    Applications
    Feb 24, 2016 5:47 AM in response to Rikito1955

    There's a problem with your OS X installation. The simplest way, but not the fastest way, to fix it is to reinstall the OS. Unless you're in a hurry or have metered network access, that's what I suggest, especially since I don't know whether there are other problems with the installation. Please back up all data before reinstalling. You won't need the backup unless something goes wrong.

    The advanced shortcut below, if it works, may save you some downtime (and the cost of a multi-gigabyte download, if applicable.)

    1. Back up all data.

    2. Disconnect all external storage devices.

    3. Start up in Recovery mode. Select a language, if prompted. The OS X Utilities screen will appear. One of the options is to install OS X. That's not what you're going to do.

    4. This step is only necessary if you use FileVault 2. If you don't know what FileVault is, you're not using it. Go to the next step. Otherwise, launch Disk Utility, then select the icon of the FileVault volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Select Unlock from the File menu and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

    5. Select Get Help Online. Safari will launch. While in Recovery, you'll have no access to your bookmarks, but you won't need them. Load this web page.

    6. Triple-click anywhere in the line below to select it:

    chflags -R norestricted /V*/*/S*/*/Caches

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    7. Quit Safari. You'll be returned to the OS X Utilities screen.

    From the menu bar, select

              Utilities Terminal

    The Terminal application will launch. Paste into the Terminal window by pressing the key combination command-V.

    Wait for a new line ending in a hash sign (#) to appear. Quit Terminal to be returned to the main screen.

    8. Select

               Restart

    from the menu bar.

    9. This step must be carried out after the restart and while you're logged in as an administrator—not in Recovery mode. If you have only one user account, you are the administrator.

    Select and copy this line as in Step 6:

    sudo /usr/libexec/xpchelper --rebuild-cache

    Paste into a Terminal window as before. You'll be prompted for your login password. Nothing will be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. You don't need to post the warning.

    If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start over.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered.

    10. Do as in Step 9 with this line:

    sudo /usr/libexec/*/app_sandbox_cache_builder --rebuild-cache

    You can then quit Terminal.

  • by Rikito1955,

    Rikito1955 Rikito1955 Feb 24, 2016 12:17 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 24, 2016 12:17 PM in response to Linc Davis

    Thanks, Davis. I would follow your advice. But will it format the drive with all other apps ? I made a TM backup, but am concerned it will not properly restore apps preferences, etc...

  • by Rikito1955,

    Rikito1955 Rikito1955 Feb 24, 2016 12:27 PM in response to Rikito1955
    Level 1 (0 points)
    Feb 24, 2016 12:27 PM in response to Rikito1955

    Another problem that I am having: my recovery El Capitan set up is being said as tampered and unusable. I re-downloaded to the latest 10.11.3 the same OSX 10.11.3 set up (with a lot of difficulties, Apple Store ibeing hopeless..), but still getting the same "advice"

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Feb 24, 2016 12:29 PM in response to Rikito1955
    Level 10 (208,000 points)
    Applications
    Feb 24, 2016 12:29 PM in response to Rikito1955

    A reinstallation in place usually won't affect third-party apps or any other data, except Java and Xcode, which will have to be reinstalled. But if you don't have confidence in your backups, you should not make any changes at all.

  • by Rikito1955,

    Rikito1955 Rikito1955 Feb 24, 2016 5:40 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 24, 2016 5:40 PM in response to Linc Davis

    Noted, Davis. I will proceed as you suggested in next coming days

  • by Rikito1955,

    Rikito1955 Rikito1955 Feb 25, 2016 12:02 AM in response to Rikito1955
    Level 1 (0 points)
    Feb 25, 2016 12:02 AM in response to Rikito1955

    Excellent, Davis ! Your short cut procedure seems to have solved all my issues and the system now works as a charm. Many thanks for your help.