mwwood

Q: my dvd player wont recognise any dvds

my dvd player wont recognize any dvds it worked before installing the new os

Posted on Feb 23, 2016 4:38 AM

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Q: my dvd player wont recognise any dvds

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  • by alex_h1,

    alex_h1 alex_h1 Feb 24, 2016 9:08 AM in response to mwwood
    Community Specialists
    Feb 24, 2016 9:08 AM in response to mwwood

    Hello mwwood,

    Thanks for using Apple Support Communities.

     

    If I understand your post correctly, the optical drive in your Mac is not recognizing any discs.  To troubleshoot this issue please follow through each step below.

     

    Accepts discs but they don't mount or are automatically ejected

    1. Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
    2. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
    3. Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
    4. Reset the System Management Controller (SMC).
    5. Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports. 
         
      • OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
      •  
      • OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
    6. If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.

    Get help with the slot-loading SuperDrive on your Mac computer

     

    Take care.