I'm having issues with receiving visual voicemail over wifi. Nothing comes in if I have my wifi activated. However, when I turn wifi off and receive a new voicemail, any other voicesmails come in along with the new one. Any advice on how to fix this?
iPhone 6, iOS 9.2.1
Hi okellymk,
Welcome to Apple Support Communities.
If I understand correctly, there's an issue receiving visual voicemails on your iPhone when it is connected to a Wi-Fi network. If you haven't already, try taking a look at the article linked below and running through the general troubleshooting tips that it provides.
Get help with visual voicemail on your iPhone - Apple Support
Take care.
Hi Jason,
Thanks for the information. I've tried everything listed and it still doesn't make any difference. We have several iPhone and they all do the same thing.
Thank you for using Apple Support Communities. Due to the nature of the visual voicemail issue, you may find more information by using another one of these Apple support resources - https://getsupport.apple.com/GetproductgroupList.action.
Cellular data connection is required for Visual Voicemail retrieval. If data is turned off, you cannot download the Visual Voicemail. But you can still get the new voicemails if you don't have data - just tap "Call Voicemail " and your phone will connect to the voicemail system the old fashioned way
Visual Voice Mail doesn't work over wifi on Iphone 6 9.2.1
