Q: my internet is running really slowly

My internet started running really slowly yesterday, both on my MacBook Pro (purchased late 2014) and my iPhone 6S. A page will start to load, and then essentially freeze. It takes a minute or two for the page to completely load. I connect using WiFi, and there's nothing wrong with my signal. I checked with my provider and there isn't anything wrong with my router either. I've cleared the cache and done a number of other things which were suggested via numerous internet searches, but nothing is working. Does anyone out there have any suggestions?

MacBook Pro (Retina, 13-inch, Mid 2014), OS X El Capitan (10.11.3)

Posted on Feb 23, 2016 11:21 AM

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Q: my internet is running really slowly

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by Linc Davis,

Linc Davis Feb 24, 2016 12:23 PM in response to kacijj
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Feb 24, 2016 12:23 PM in response to kacijj

If that means you're no longer interested in this discussion, good luck.
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by KimUserName,

KimUserName Feb 24, 2016 12:41 PM in response to kacijj
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Feb 24, 2016 12:41 PM in response to kacijj

Just curious, are you running any Antivirus?

Kim
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by kacijj,

kacijj Feb 24, 2016 1:13 PM in response to KimUserName
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Feb 24, 2016 1:13 PM in response to KimUserName

I'm using Avast on my Mac, but nothing on my iPhone
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by iDoctorMTWest,

iDoctorMTWest Feb 24, 2016 1:14 PM in response to kacijj
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Feb 24, 2016 1:14 PM in response to kacijj

Does your computer connect to wifi? If so, do me a favor and hold ALT/Option and click on your wifi logo. Then take a screen shot for me and post it please.
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by kacijj,

kacijj Feb 24, 2016 1:14 PM in response to Linc Davis
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Feb 24, 2016 1:14 PM in response to Linc Davis

No, I'm definitely still interested. I just didn't know if we'd hit a wall.
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by KimUserName,

KimUserName Feb 24, 2016 1:16 PM in response to kacijj
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Feb 24, 2016 1:16 PM in response to kacijj

I came across another case similar to yours and it was due to the Antivirus program being installed.
I would suggest that you remove it and see if that helps.
From what I have read on this forum, Mac does not require you to run Antivirus.

Kim
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by Linc Davis,

Linc Davis Feb 24, 2016 1:58 PM in response to kacijj
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Feb 24, 2016 1:58 PM in response to kacijj

Please open the iCloud preference pane and uncheck the box marked Safari. Test. Then check the box again, if you wish. Post the results of the test.
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Q: my internet is running really slowly

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by kacijj,

by iDoctorMTWest,

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by Linc Davis,

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