desmaniac

Q: iphone not detected in itunes and itunes cannot connect to itunes store

Updated to ios 9.2.1 on Monday and after updating, there was a prompt saying bonjour services was disabled. I ran services.msc and it was shown as enabled. Anyone can offer any help? I have un-installed and re-installed iTunes. I also tried updating the Apple driver. Basically iTunes doesn't detect my iphone but it does show up as a portable device under My Computer

 

 

Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Gigabyte Technology Co., Ltd. To be filled by O.E.M.
iTunes 12.3.2.35
QuickTime not available
FairPlay 2.9.13
Apple Application Support 4.1.2
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.1.0.6
Apple Mobile Device Driver 1.67.0.0
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084

iTunes Serial Number 0000000010D8F6FC

Current user is an administrator.
The current local date and time is 2016-02-24 19:23:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GTX 560 Ti 
(Standard display types), Standard VGA Graphics Adapter


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {8B8A8780-EC72-4856-96F4-32510C04B526}
Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 192.168.0.105
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Wed Feb 24 18:49:09 2016

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers: 192.168.0.1

Active Connection: LAN Connection
Connected: Yes
Online:  Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Basic connection to the store failed.
The network connection could not be established.
Connection attempt to Gracenote server was successful.
The network connection could not be established.
Last successful iTunes Store access was 2016-02-21 17:36:35.


**** Device Connectivity Tests ****

iPodService 12.3.2.35 (x64) is currently running.
iTunesHelper 12.3.2.35 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26.  Device is working properly.
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D.  Device is working properly.
Intel(R) USB 3.0 eXtensible Host Controller.  Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod nano (5th Generation) running firmware version 1.0.2
Serial Number: YM94580G71Y

iPhone 6 Plus running firmware version 9.2.1
Serial Number: F2LNGY6SG5R2

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

iPhone 6 Plus, iOS 9.2.1

Posted on Feb 24, 2016 3:32 AM

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