HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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Bjgordo
Level 1 (0 points)

Q: Periodically something causes trash all to come up rather than trash selected.  Then I lose all my history and have to request a recovery.  What causes this.

What causes "trash all"to appear rather than "trash selected

" in email.  I don't notice the difference and then lose all my history and need to request recovery.  What causes it and how can I avoid it?

iPhone 6, iOS 9.2.1

Posted on Feb 24, 2016 8:31 AM

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Bjgordo

Q: Periodically something causes trash all to come up rather than trash selected.  Then I lose all my history and have to reques ... more

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  • by razmee209,

    razmee209 razmee209 Feb 24, 2016 8:47 AM in response to Bjgordo
    Level 7 (32,852 points)
    Feb 24, 2016 8:47 AM in response to Bjgordo

    Bjgordo wrote:

     

    What causes "trash all"to appear rather than "trash selected

    " in email.  I don't notice the difference and then lose all my history and need to request recovery.  What causes it and how can I avoid it?

    Pre ios 9, there were so many users complaining about having to select all emails to delete instead of having a "trash all" feature.

     

    Those users provided feedback to Apple, and this feature came out with iOS 9 or later, as I didn't pay attention to it.

     

    You can still go to your mail - hit edit - and then select the emails you want to delete.

     

    IF you don't select any emails you'll see the trash all icon.