To make this purchase, ask your organizer, (name), to provide a new payment method.

When I try to buy more iCloud storage I get a message "To make this purchase, ask your organizer, (name), to provide a new payment method." I'm set up for family sharing, and the card on file works for Apple music, why not iCloud storage?


I've even tried multiple cards, and tried it from multiple devices. I could just leave family sharing, but I'd rather not. Dear Apple, why can't you just have it charge my card???

iPhone 6, iOS 9.2.1

Posted on Feb 24, 2016 7:52 AM

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Question marked as Top-ranking reply

Posted on Sep 5, 2016 8:47 AM

I had this problem too. The strange thing was that I could purchase from my account on my computer and devices, but my wife using the family sharing could not. She would get the prompt for the security code, and then get the message, "To make this purchase, ask your organizer, ____, to provide a new payment method." Didn't seem to make sense, since the same payment method worked for me. Turns out the account had an old expiration date for the credit card. Apparently Apple ignored it for my purchases, but it was an issue when adding someone else to the account. After fixing that, it worked.

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Question marked as Top-ranking reply

Sep 5, 2016 8:47 AM in response to Quibilini

I had this problem too. The strange thing was that I could purchase from my account on my computer and devices, but my wife using the family sharing could not. She would get the prompt for the security code, and then get the message, "To make this purchase, ask your organizer, ____, to provide a new payment method." Didn't seem to make sense, since the same payment method worked for me. Turns out the account had an old expiration date for the credit card. Apparently Apple ignored it for my purchases, but it was an issue when adding someone else to the account. After fixing that, it worked.

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To make this purchase, ask your organizer, (name), to provide a new payment method.

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