AnnieB37

Q: Safari browser has just gone blank on iphone 5c and mini ipad


how do I recover Safari in iphone 5c and mini ipad.  Icon still appears on page, but opens to blank.

iPhone 5c, iOS 8.1, Xfinity WiFi

Posted on Feb 24, 2016 7:53 AM

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Q: Safari browser has just gone blank on iphone 5c and mini ipad

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  • by joe_7399,Helpful

    joe_7399 joe_7399 Feb 26, 2016 5:11 AM in response to AnnieB37
    Community Specialists
    Feb 26, 2016 5:11 AM in response to AnnieB37

    Greetings AnnieB37,

     

    Thanks for using the Apple Support Communities!

     

    I understand that Safari is opening to a blank page on your iPhone. 

     

    From the blank page, are you able to search the internet or add a URL to navigate to a page as shown in the following article?

     

    Search the web - iPhone

     

    If you are unable to search or enter a URL, try the steps in the next article to clear the website data from Safari. 

     

    Clear information from your device

    To clear your history and cookies from Safari in iOS 8 or later, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

    To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

    Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information. 

    To visit sites without leaving a history, learn how to turn private browsing on or off.

     

    Safari web settings on your iPhone, iPad, and iPod touch - Apple Support

     

    Once the Safari website data has been cleared, close Safari completely as described in the next article. 

     

    Force an app to close in iOS - Apple Support

     

    After Safari has been closed, tap on it on your home screen to launch it fresh and test its behavior. 

     

    Have a great day!