HT203361: Advanced steps for fixing issues with iTunes Store connection

Learn about Advanced steps for fixing issues with iTunes Store connection

campbellcj

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Q: iTunes does not respond to account login

Hi All,

Last night iTunes on my 2011 Air stopped responding at all to any controls or to successful account logins. I have entered my credentials correctly numerous times; however, there is no error message and no reaction from iTunes. It simply ignores the login and stays logged out.

Everything else on the machine works perfectly and iTunes worked fine until last night.

Ideas? Thanks!

MacBook Air (13-inch Mid 2011), OS X El Capitan (10.11.3), recent new SSD and full reinstall

Posted on Feb 24, 2016 8:37 AM

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Q: iTunes does not respond to account login

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by campbellcj,

campbellcj Feb 24, 2016 8:43 AM in response to campbellcj
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Feb 24, 2016 8:43 AM in response to campbellcj

Hi, I should have clarified that (a) I already tried deleting the plist file per other post suggestions (b) redownloaded and reinstalled itunes 12.3.2.35 and (c) my Apple ID continues to work fine everywhere else including in the App Store on this same machine and on the web site.
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by campbellcj,

campbellcj Feb 24, 2016 10:40 AM in response to campbellcj
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Feb 24, 2016 10:40 AM in response to campbellcj

So strange! Now less than 24 hours later, it is working fine again. I guess I have to assume there were iTunes Store/Server issues.
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HT203361: Advanced steps for fixing issues with iTunes Store connection

Q: iTunes does not respond to account login

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by campbellcj,

by campbellcj,

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