Rest the PRAM, still stuck.
System is active, can access screen and navigate with keyboard.
Anyone know what to attempt next other than buying a PC?
Macs are very frustrating when having issues.
Apple help is like buying Powerball tickets.
iMac (Retina 5K, 27-inch, Late 2015), OS X El Capitan (10.11.3)
No need to be snarky or cynical. A very quick Google search yielded
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What did the Apple support staff have you do to resolve the problem???
If you are still under warranty and/or have AppleCare, the techs will stay on the phone w/you until the matter is resolved or recommend to bring your comp in for service. Since you have an iMac, you are entitled to onsite service.
If you are unsatisfied w/the techs suggestions, you need to either escalate the matter or ask to be transferred to Customer Relations.
Mouse is stuck on a late 2015 27" iMac!
