Q: Restoring problem

Hi ValleyArts72

Unfortunately not. That is a theft deterrent called Activation Lock.

You can try and contact Apple to see if they will unlock it.

It may help if you can provide proof of ownership (receipt) and maybe a death certificate.

Please how does the activation lock work?....what do I need to do for apple to help. my ipad was stolen. if they unlock it, could it help in tracking? ...death certificate? huh?...

imeyoya wrote:

 

 

Please how does the activation lock work?....what do I need to do for apple to help. my ipad was stolen. if they unlock it, could it help in tracking? ...death certificate? huh?...

My response was specific to the OP who inherited an activation locked iPhone from an estate.

What to do if your iOS device is lost or stolen

Activation Lock only applies if Find My iPad was enabled.

Did you have Find My iPad enabled in the iCloud settings?

If Find My iPad was enabled, you can put it in Lost Mode (locate & lock) or erase your device remotely.

https://www.apple.com/support/icloud/find-my-iphone-ipad-ipod-mac/

hello axeman. so I just realized I have an icloud id. but I still didn't activate my locate my find my ipad. however I can report it as lost. is there anything else I can do with the icloud id apart from that? ...can I beg apple to help track? ... they should, if I am able to identify myself as the owner. sigh

Unfortunately, if you did not have Find My iPhone enabled, then it cannot be tracked. Apple will not be able to help you.

Be sure to change your Apple ID password to prevent anyone from accessing your iCloud data.

If Find My iPhone isn't enabled on your missing device

If you didn't turn on Find My iPhone before your device was lost or stolen, you can't use it to locate your device. However, you can use these steps to help protect your data:

1. Change your Apple ID password. By changing your Apple ID password you can prevent anyone from accessing your iCloud data or using other services (such as iMessage or iTunes) from your missing device.
2. Change the passwords for other internet accounts on your device. This could include email accounts, Facebook, or Twitter.
3. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.
4. Report your lost or stolen device to your wireless carrier. Your carrier can disable the account, preventing phone calls, texts, and data use.

Find My iPhone is the only way that you can track or locate a lost or missing device. If Find My iPhone isn't enabled on your device before it goes missing, there is no other Apple service that can find, track, or otherwise flag your device for you.

hello axeman, how helpful will drop box be since i sync it to my laptop even tho my ipad was stolen. and i clicked on ''lost'' on the devices, but it didn't ask or tell me to do anything else...it just linked me to help. is that normal?

I am not sure what you are asking.

It is smart to unlink your iPad from Dropbox (and any other service) if it is stolen but it, in no way, will help you find your iPad.

ok, but i am trying to report it as stolen, and when i click on lost which is the closest option to stolen, is it supposed to take me to another page or??...cos ion see anything else

Where are you clicking lost? Dropbox?

Here is how to unlink your Dropbox account from your iPad:

https://www.dropbox.com/en/help/4250

Axeman, i just called apple customer care. they said i can remove my device by clicking on the cancel sign.... pls can i track a device using its ip address?...can an ip address change? and can an individual change his/her ip address or is it done from a network provider?...

they said i can remove my device by clicking on the cancel sign....

My guess they are talking about in Find My iPhone, which you did not have enabled.

can i track a device using its ip address?...can an ip address change? and can an individual change his/her ip address or is it done from a network provider?...

No. The IP address is not static and is assigned by the network it is connected to.

You may be able to contact your carrier to see if they can track it by the IMEI number.

Unfortunately, there is nothing more Apple or these forums can do for you.

ok, thanks. but what does canceling my ipad from my device do?