cazlulu
Level 1
(0 points)
Q: my iphone,ipod and ipad are not connecting on to my i tunes player on my windows laptop
i need some help nothing is connecting to my i tunes there is nothing showing that it is trying to connect. i know there is nothing wrong with the usb because it is charging. Hoping there is someone out there to help. my phone is not working and needs backing up
thank you very much
iPhone 5c, iOS 9.2.1
by turingtest2,Apple recommended
turingtest2
Level 10
(85,368 points)
iPod
Try the following:
- Open Control Panel > Device Manager
- Plug in your device
- Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device. - Right-click and select Update Driver Software...
- Click Browse my computer for driver software
- Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers - Click Let me pick from a list of device drivers on my computer
- Click Apple Mobile Device USB Driver
- Click Next, then Close and exit Device Manager
Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.
Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.
tt2
