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mattg5596

Q: Computer  itunes cant see iphone

Windows 10 OS running the latest version of itunes does not recognize my iphone 5s when plugged in

iPhone 5s, Windows 10

Posted on Feb 24, 2016 4:22 PM

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Q: Computer  itunes cant see iphone

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  • by turingtest2,

    turingtest2 turingtest2 Feb 25, 2016 10:07 AM in response to mattg5596
    Level 10 (88,247 points)
    Apple TV
    Feb 25, 2016 10:07 AM in response to mattg5596

    Try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

    tt2