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Helpful answers
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Feb 24, 2016 5:50 PM in response to Vanessa_Pby Skydiver119,Try to force it to restart. Hold down the sleep and home keys for at least 20 - 30 seconds. If you see the silver apple, let go and let it reboot.
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Feb 25, 2016 12:45 AM in response to Skydiver119by lllaass,If the reset does not work the, via iTunes:
- Restore from backup. See:
Restore your device from an iCloud or iTunes backup - Apple Support
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.