Windows 10, Apple Software Update: "server could not be found"?

Question

Windows 10, Apple Software Update: "server could not be found"?

I've started having an issue with Apple Software Update after replacing my boot hard drive with El Capitan + Windows 10 on Boot Camp. I used Carbon Copy Cloner and Winclone, and both partitions work seamlessly and flawlessly. This is the only issue that's come up in Bootcamp. The prompt is: "The Apple Software Update server could not be found. Check your Internet settings and try again." I do have Symantec Endpoint Protection installed, but I also had it installed before the HD replacement, and didn't have this issue then. I've tried tweaking w/ its settings and adding the ASU app to exceptions, but it doesn't seem to make a difference. I've also looked around and attempted adding pings to the 'hosts' file, but this didn't make a difference. Repairing the app doesn't either.

Posted on Feb 24, 2016 7:57 PM

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Answer 1

Nubz N.

Community Moderator

Feb 26, 2016 7:08 AM in response to Hereinhollywood

Hi Hereinhollywood,

So we have mixed information for why Apple Software Update is giving the message, "server could not be found".

It was working fine until the hard drive was replaced. Security software is installed but it was working before the replacement.

Thanks for checking the settings for Symantec Endpoint Protection and the hosts file.

Beyond that, please check out these articles.

Resolve issues between iTunes and third-party security software - Apple Support

Advanced steps for fixing issues with iTunes Store connection - Apple Support

If you don't see some features of your Mac in Windows - Apple Support

The first two are about downloading content like updates.

The third is to insure the Windows support software is good.

Best regards.

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Answer 2

JimmyCMPIT

Level 7

29,306 points

Feb 26, 2016 7:25 AM in response to Hereinhollywood

endpoint running on the Mac or the windows boot or both? If on the mac uninstall it.

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Answer 3

Feb 26, 2016 11:54 PM in response to JimmyCMPIT

I did actually have it installed both on Mac and Windows. I uninstalled it on Windows first, and it still didn't work; issue also persists after I uninstalled the Mac version.

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Answer 4

Nubz N.

Community Moderator

Feb 27, 2016 7:02 AM in response to Hereinhollywood

Hi Hereinhollywood,

Did going through the troubleshooting articles help?

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Answer 5

Feb 27, 2016 11:35 PM in response to Nubz N.

Hi--

Thanks for your initial response. I went through all of those steps, including resetting the Windows 'hosts' file, adding exceptions to or even disabling Windows Firewall (as that's what I have left after uninstalling Endpoint), reinstalling the BootCamp drivers, and also individually repair installing the ASU program multiple times. The same issue persists. Another thing I previously attempted was installing ASU from the BootCamp 6 files (I'm on BootCamp 5.1 by default, as I have a 2009 Intel Mac Pro), and that didn't make a difference either. iTunes, iTunes store, and all other log-ins work.

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Answer 6

Nubz N.

Community Moderator

Mar 1, 2016 6:38 AM in response to Hereinhollywood

Hi Hereinhollywood,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

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