HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on
boggaboo

Q: my ipod 5 touch screen wont respond but it will work when i use touch assistant please please help

i dont know what to do to fix my ipod screen please help

iPod touch, iOS 9.2, ipod 5

Posted on Feb 25, 2016 10:49 AM

Close

Q: my ipod 5 touch screen wont respond but it will work when i use touch assistant please please help

  • All replies
  • Helpful answers

  • by Axeman1020,

    Axeman1020 Axeman1020 Feb 25, 2016 10:55 AM in response to boggaboo
    Level 6 (14,979 points)
    iPhone
    Feb 25, 2016 10:55 AM in response to boggaboo

    Hi boggaboo

     

    Have you tried a Force Restart: Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears (no data will be lost)

  • by lllaass,

    lllaass lllaass Feb 25, 2016 12:21 PM in response to boggaboo
    Level 10 (188,908 points)
    Desktops
    Feb 25, 2016 12:21 PM in response to boggaboo

    If the reset does not work:

    - Reset all settings (if you can)                        

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                               

    Restore your device from an iCloud or iTunes backup - Apple Support

    - Restore to factory settings/new iOS device.                       

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

      Apple Retail Store - Genius Bar