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Helpful answers
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Feb 25, 2016 11:52 AM in response to mrschanzerby ClicheName,Hey there!
I just have a few questions and suggestions right off the bat:
1.) When the phone is not on speaker and you adjust the volume, does it show that it is all the way up?
2.) In Settings > Sounds there should be a bar for Ringer and Alerts that you can adjust for specifically ringers and alerts
3.) In Control Center, you can adjust the volume there as well. Use Control Center on your iPhone, iPad, and iPod touch - Apple Support
4.) If she uses a hearing aid accessory with the phone, you could also have a look in Settings > General > Accessibility Use Accessibility features in iOS - Apple Support
I hope she ends up enjoying her phone.
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Feb 25, 2016 12:03 PM in response to ClicheNameby mrschanzer,Thanks You.
I will try to see if they help.