iPad mini screen is distorted

Question

Level 1

2 points

iPad mini screen is distorted

I have an iPad mini 2 wifi with iOS 9.1.2 and yesterday I started to have an issue with my screen. I don't know how to describe the trouble other than the screen looks white washed. When I start the iPad is when the issue happens, it never starts in the middle of use. If I hit turn it ofor and on again it usually goes away but sometimes I have to do it a few times. I've done a soft reset, home and power, and the issue persisted but only once. I've never seen the distortion on the apple logo screen however. If I take a screen shot the issue does not come through on the photo. In the pictures you'll see a case which I took off and still had the issue. I've also made sure the battery was fully charged and used in normal operating temperatures. I had not updated any apps or software within 24hrs of the first occurrence. I've not tried a full restore nor a factory reset but will as soon as I can get to my MacBook. It seems like a software issue not a screen issue but I'm baffled. Any thought or anyone else with this issue?

This is what it looks like When messed up. Notice the white streaks.

THis is is the normal look.

iPad Mini, iOS 9.2.1, Wifi no cellular

Posted on Feb 25, 2016 11:43 AM

Reply

Answer 1

Feb 25, 2016 11:45 AM in response to repentshouse

Has the iPad been dropped in some liquid? the liquid may have caught the LCD connector causing the distortion

Or the connector may be loose i would visit an apple store

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Answer 2

repentshouse Author

Level 1

2 points

Feb 25, 2016 5:16 PM in response to Applethebest1

Nope never plus it's in a Lifeproof case. I've babied my iPad. I just found a few apps were updated yesterday morning so I'm deleting one at a time to see if the issue persists. Once they have all been removed and if it continues I'll try a factory reset/restore.

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Answer 3

Ethan7988

Level 4

1,749 points

Feb 25, 2016 5:28 PM in response to repentshouse

An app install/update would not cause this issue. Has it ever been jailbroken?

I recommend having the Genius Bar take a look at it.

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Answer 4

repentshouse Author

Level 1

2 points

Feb 25, 2016 6:46 PM in response to Ethan7988

Nope it has never been jailbroken.

Can someone answer me this, when a screen shot is taken just how is it taken? Where does the camera actually capture the image from? The reason I ask is that it will not show on a screen shot ever. So the issue is arising somewhere between what is physically seen and what the video outputs or so I am left to believe. I forgot to mention that the first time or two it happened I hit it against my palm to see if it changed by being jolted, it did not. Thus I don't believe it to be a loose connection. I am still leaning towards a software issue. And it just happened again so I will do a factory reset and restore from an old backup to see if that helps.

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Answer 5

Ethan7988

Level 4

1,749 points

Feb 25, 2016 7:11 PM in response to repentshouse

If it doesn't show up on a screenshot, then chances are it is a hardware issue.

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Answer 6

repentshouse Author

Level 1

2 points

Feb 25, 2016 7:18 PM in response to Ethan7988

It appears you could be very correct. Restore is done and it still happens. I realize what I am seeing now, the different layers of video. In the settings screen when you select something on the left side and then scroll the right side up and or down you see the colors from the left side stay stationary behind the scrolling right side.

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Answer 7

Feb 26, 2016 12:17 AM in response to repentshouse

Hi

Just try this place ipad face down on your knee hit the back 3/4 times

With your flat hand but not toSometimes this works.

If not make an appointment at apple store .

Cheers

Brian

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Answer 8

Mar 14, 2016 7:23 PM in response to repentshouse

I have the EXACT problem. Doesn't happen middle use, screenshot doesn't show, reset doesn't help. And I just saw a chinese news website reporting lots of other iPad mini 2 users having the same problem http://www.cnbeta.com/articles/483491.htm

potential product recall? Hopefully?

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Answer 9

repentshouse Author

Level 1

2 points

May 7, 2016 7:12 PM in response to repentshouse

I'm now of the op that it was my life proof case that caused my issue. I noticed this evening that if I gently touched the back case it caused the screen to distort. I had the iPad for close to a year before I bought the case. It was maybe 3 months after having the case on that the issue would happen. It has also gotten progresively worse. It now happens in mid use and happens more often than not. Maybe I'm wrong but I don't believe so. Others that have had this issue did you have a lifeproof nüde case on at any point? I believe it's a pressure issue.

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