Q: Pages not displayed properly

Question

cmantas1

Level 1 (0 points)

Q: Pages not displayed properly

Hi, I am using OS X 10.9.5 and whenever I try to go to gumtree for example no pictures are displayed.

Whenever I need to do some online tests, pages are not displayed properly.

For example if i go to some of the apple sites, I still get the same issues and page doesn't load at all.

On some of the sites (Ebay for example) I get security warnings:

I also have some issues with I have tried everything, deleted certificates, played with DNS and used any advice I could find. However, none of them worked.

Any ideas of what it might be?

MacBook Air, Mac OS X (10.7.5), OS X 10.9.5

Posted on Feb 25, 2016 3:54 PM

I have this question too

Solved

Linc Davis

Level 10 (208,037 points)

Applications

A:

If you don't already have a current backup, please back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.11 ("El Capitan"), but the procedure is the same for OS X 10.7 ("Lion") and later.

Posted on Mar 4, 2016 9:46 AM

Q: Pages not displayed properly

All replies

Helpful answers

Page 2

by Linc Davis,

Linc Davis Feb 27, 2016 7:11 PM in response to cmantas1
Level 10 (208,037 points)

Applications

Feb 27, 2016 7:11 PM in response to cmantas1
This could be a complicated problem to solve, as there are several possible causes for it.
Please back up all data, then take each of the following steps that you haven't already taken. Stop when the problem is resolved.
Step 1
From the menu bar, select
           ▹ System Preferences... ▹ Date & Time
Select the Time Zone tab in the preference pane that opens and check that the time zone matches your location. Then select the Date & Time tab. Check that the date and time shown (including the year) are correct, and correct them if not.
Check the box marked
          Set date and time automatically
if it's not already checked, and select one of the Apple time servers from the menu next to it.
Step 2
Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
If the problem is not reproducible in safe mode, then it's caused by third-party "anti-virus" or "security" software. If you know what that software is, remove it as directed by the developer after backing up all data. If you don't know what it is, ask for instructions.
Step 3
Triple-click anywhere in the line below on this page to select it:
/System/Library/Keychains/SystemCACertificates.keychain
Right-click or control-click the highlighted line and select
          Services ▹ Show Info
from the contextual menu.* An Info dialog should open. The dialog should show "You can only read" in the Sharing & Permissions section.
Repeat with this line:
/System/Library/Keychains/SystemRootCertificates.keychain
If instead of the Info dialog, you get a message that either file can't be found, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Open a TextEdit window and paste into it by pressing command-V. Select the line you just pasted and continue as above.
Step 4
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the upper left corner of the window, you should see a list headed Keychains. If not, click the button in the lower left corner that looks like a triangle inside a square.
In the Keychains list, there should be items named System and System Roots. If not, select
          File ▹ Add Keychain
from the menu bar and add the following items:
/Library/Keychains/System.keychain
/System/Library/Keychains/SystemRootCertificates.keychain
Open the View menu in the menu bar. If one of the items in the menu is
          Show Expired Certificates
select it. Otherwise it will show
          Hide Expired Certificates
which is what you want.
From the Category list in the lower left corner of the window, select Certificates. Look carefully at the list of certificates in the right side of the window. If any of them has a blue-and-white plus sign or a red "X" in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu labeled
          Secure Sockets Layer (SSL)
select
          no value specified
Close the inspection window. You'll be prompted for your administrator password to update the settings.
Now open the same inspection window again, and select
          When using this certificate: Use System Defaults
Save the change in the same way as before.
Revert all the certificates with non-default trust settings. Never again change any of those settings.
Step 5
Select My Certificates from the Category list. From the list of certificates shown, delete any that are marked with a red X as expired or invalid.
Export all remaining certificates (even if valid), delete them from the keychain, and test. For example, there might be a certificate with a name beginning in "Symantec" or "Verisign."
For instructions, select
          Help ▹ Keychain Access Help
from the menu bar and search for the term "export" in the help window. Export each certificate as an individual file; don't combine them into one big file.
If there's no change, you can reimport the certificates that you exported in this step (if any) by double-clicking them.
Step 6
From the menu bar, select
          Keychain Access ▹ Preferences... ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Step 7
Triple-click anywhere in the line of text below on this page to select it:
/var/db/crls
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
A folder named "crls" should open. Move all the files in that folder to the Trash. You’ll be prompted for your administrator login password.
Restart the computer, empty the Trash, and test.
Step 8
Triple-click anywhere in the line below on this page to select it:
open -e /etc/hosts
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in the same way you launched Keychain Access.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window should open. At the top of the window, you should see this:
##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1                              localhost
255.255.255.255          broadcasthost
::1                                        localhost
If that's not what you see, post the contents of the window.
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by cmantas1,

cmantas1 Feb 27, 2016 11:48 PM in response to Linc Davis
Level 1 (0 points)

Feb 27, 2016 11:48 PM in response to Linc Davis

Step 1, when I fill in my location city, it says “Unable to determine current location at this time”. It happens regardless what city I choose.

the last step, there is an extra line to the description you provided
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by Linc Davis,

Linc Davis Feb 28, 2016 7:02 AM in response to cmantas1
Level 10 (208,037 points)

Applications

Feb 28, 2016 7:02 AM in response to cmantas1
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy the text of a particular web page (not this one) to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.
You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.
6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.
8. Launch the built-in Terminal application in any one of the following ways:
☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
    Test started
        Part 1 of 4 done at: … sec
        …
        Part 4 of 4 done at: … sec
    The test results are on the Clipboard.
    Please close this window.
The intervals between parts won't be exactly equal, but they give a rough indication of progress.
Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.
In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.
11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
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by cmantas1,

cmantas1 Feb 29, 2016 5:33 AM in response to Linc Davis
Level 1 (0 points)

Feb 29, 2016 5:33 AM in response to Linc Davis

   1 Start time: 13:21:00 02/29/16
   2
   3 Revision: 1531
   4
   5 Model Identifier: MacBookAir6,2
   6 Memory: 4 GB
   7 Boot ROM Version: MBA61.0099.B12
   8 System Version: OS X 10.9.5 (13F1077)
   9 Kernel Version: Darwin 13.4.0
10 Time since boot: 1 day5:39
11
12 Heat
13
14      Note: No thermal warning level has been recorded
15      CPU_Scheduler_Limit = 100
16      CPUs = 4
17      CPU_Speed_Limit = 100
18
19 System load
20
21      combined level = Bad
22      - battery level = Bad
23
24 I/O latency (ms/s)
25
26      Total: 58
27      dbfseventsd: 36
28
29 Root crontab
30
31      */10 * * * * /usr/share/prey/prey.sh > /var/log/prey.log 2>&1
32
33 Font issues: 21
34
35 Listeners
36
37      kdc: kerberos
38      launchd: afpovertcp
39      launchd: microsoft-ds
40
41 System caches/logs
42
43      4.5 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data
44
45 Kernel log
46
47      Feb 27 18:22:04 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)
48      Feb 27 18:22:04 Previous Shutdown Cause: 5
49      Feb 28 07:02:20 Previous Shutdown Cause: 5
50      Feb 28 07:17:25 SMC::smcReadKeyAction ERROR: kSMCReadKeyComm/kSMCReadKeyWithSMCComm failed for key $Num (kSMCSuccess)
51      Feb 28 07:17:25 SMC::smcReadKeyAction ERROR: kSMCReadKeyComm/kSMCReadKeyWithSMCComm failed for key REV (kSMCCommCollision)
52      Feb 28 07:17:25 SMC::smcGetVersWithSMC ERROR: smcReadKey REV failed (kSMCCommCollision)
53      Feb 28 07:17:25 SMC::smcPublishVersion ERROR: smcGetVers for SMC 0 failed (kSMCCommCollision)
54      Feb 28 07:17:25 SMC::smcInitHelper ERROR: smcPublishVersion failed (kSMCCommCollision)
55      Feb 28 07:17:25 SMC::smcReadKeyAction ERROR: smcReadData8 failed for key LsNM (kSMCKeyNotFound)
56      Feb 28 07:17:25 SMC::smcGetLightshowVers ERROR: smcReadKey LsNM failed (kSMCKeyNotFound)
57      Feb 28 07:17:25 SMC::smcPublishLightshowVersion ERROR: smcGetLightshowVers failed (kSMCKeyNotFound)
58      Feb 28 07:17:25 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)
59      Feb 28 07:17:25 Previous Shutdown Cause: 5
60      Feb 28 07:19:09 SMC::smcReadKeyAction ERROR: smcReadData8 failed for key LsNM (kSMCKeyNotFound)
61      Feb 28 07:19:09 SMC::smcGetLightshowVers ERROR: smcReadKey LsNM failed (kSMCKeyNotFound)
62      Feb 28 07:19:09 SMC::smcPublishLightshowVersion ERROR: smcGetLightshowVers failed (kSMCKeyNotFound)
63      Feb 28 07:19:09 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)
64      Feb 28 07:19:09 Previous Shutdown Cause: 5
65      Feb 28 07:21:26 considerRebuildOfPrelinkedKernel com.apple.kext.OSvKernDSPLib triggered rebuild
66      Feb 28 07:42:31 SMC::smcReadKeyAction ERROR: smcReadData8 failed for key LsNM (kSMCKeyNotFound)
67      Feb 28 07:42:31 SMC::smcGetLightshowVers ERROR: smcReadKey LsNM failed (kSMCKeyNotFound)
68      Feb 28 07:42:31 SMC::smcPublishLightshowVersion ERROR: smcGetLightshowVers failed (kSMCKeyNotFound)
69      Feb 28 07:42:31 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)
70      Feb 28 07:42:31 Previous Shutdown Cause: 5
71      Feb 28 14:43:00 SMC::smcHandleInterruptEvent WARNING status=0x0 (0x20 not set) notif=0x0
72
73 System log
74
75      Feb 29 11:49:04 Google Chrome: CGContextGetBaseCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.
76      Feb 29 11:49:04 Google Chrome: CGContextGetDefaultUserSpaceToDeviceSpaceTransform: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.
77      Feb 29 12:29:00 TeamViewer_Service: CTcpConnectionBase[33]::HandleResolve(): Resolve failed, ping3.teamviewer.com, Error: Host not found (authoritative)
78      Feb 29 12:29:00 TeamViewer_Service: HttpRequestImpl::CurlFinished(): curl request failed: Couldn't resolve host name (6), Could not resolve host: ping3.teamviewer.com
79      Feb 29 12:29:00 TeamViewer_Service: Port443Connection::ConnectInternal: failed with HTTP status code = 0
80      Feb 29 12:29:00 TeamViewer_Service: NetWatchdog: Port 443 proxy search failed! No working setting found.
81      Feb 29 12:29:00 TeamViewer_Service: HttpRequestImpl::CurlFinished(): curl request failed: Couldn't resolve host name (6), Could not resolve host: ping3.teamviewer.com
82      Feb 29 12:29:00 TeamViewer_Service: NetWatchdog: Port 80 proxy search failed! No working setting found.
83      Feb 29 12:29:00 TeamViewer_Service: CTcpConnectionBase[36]::HandleResolve(): Resolve failed, master14.teamviewer.com, Error: Host not found (authoritative)
84      Feb 29 12:29:00 TeamViewer_Service: CMasterConnectorAsio::HandleMasterResponseLogin(): MasterConnect failed. ErrorCode=10
85      Feb 29 12:29:05 TeamViewer_Service: KeepAliveSession::KeepAliveChannelInitialized(): KeepAlive-Connection initialized with ID 706987188 (IP: 37.252.248.70), SendQueue 0 (0 Bytes), SendIndex 0, AckIndex 0, RemoteSessionID 39
86      Feb 29 12:30:10 com.apple.CrashReporter.ACRRDaemonPlugin: Submission failed with the launch daemon: (null)
87      Feb 29 12:32:38 Google Chrome: CGContextGetCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.
88      Feb 29 12:32:38 Google Chrome: CGContextGetBaseCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.
89      Feb 29 12:32:38 Google Chrome: CGContextGetDefaultUserSpaceToDeviceSpaceTransform: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.
90      Feb 29 12:41:00 com.apple.CrashReporter.ACRRDaemonPlugin: Submission failed with the launch daemon: (null)
91      Feb 29 12:49:06 Google Chrome: CGContextGetCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.
92      Feb 29 12:49:06 Google Chrome: CGContextGetBaseCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.
93      Feb 29 12:49:06 Google Chrome: CGContextGetDefaultUserSpaceToDeviceSpaceTransform: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.
94      Feb 29 12:52:15 com.apple.CrashReporter.ACRRDaemonPlugin: Submission failed with the launch daemon: (null)
95      Feb 29 12:54:43 Google Chrome: CGContextGetCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.
96      Feb 29 12:54:43 Google Chrome: CGContextGetBaseCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.
97      Feb 29 12:54:43 Google Chrome: CGContextGetDefaultUserSpaceToDeviceSpaceTransform: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.
98      Feb 29 13:03:23 com.apple.CrashReporter.ACRRDaemonPlugin: Submission failed with the launch daemon: (null)
99      Feb 29 13:13:42 com.apple.CrashReporter.ACRRDaemonPlugin: Submission failed with the launch daemon: (null)
100
101 launchd log
102
103      Feb 27 17:21:33 com.apple.WebKit.WebContent.UUID: Exited with code: 1
104      Feb 27 17:21:52 com.apple.WebKit.WebContent.UUID: Exited with code: 1
105      Feb 27 18:08:06 com.apple.qtkitserver: Could not terminate job: 3: No such process
106      Feb 27 18:14:29 com.apple.WebKit.Databases.UUID: Exited with code: 1
107      Feb 27 18:14:29 com.apple.WebKit.Networking.UUID: Exited with code: 1
108      Feb 27 18:14:37 com.apple.iTunesHelper.44384: Exited with code: 1
109      Feb 27 18:16:36 com.apple.mrt.uiagent: Exited with code: 255
110      Feb 27 18:18:36 com.apple.iTunesHelper.44384: Exited with code: 1
111      Feb 27 18:22:14 com.apple.mrt.uiagent: Exited with code: 255
112      Feb 27 18:50:57 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process
113      Feb 27 18:50:57 com.apple.WebKit.Plugin.64.UUID: Could not terminate job: 3: No such process
114      Feb 27 18:50:57 com.apple.WebKit.Networking.UUID: Could not terminate job: 3: No such process
115      Feb 27 18:50:57 com.apple.WebKit.Plugin.32.UUID: Exited with code: 1
116      Feb 27 18:50:57 com.apple.WebKit.Networking.UUID: Exited with code: 1
117      Feb 27 18:50:57 com.apple.WebKit.Databases.UUID: Exited with code: 1
118      Feb 27 19:35:32 com.apple.WebKit.Databases.UUID: Exited with code: 1
119      Feb 27 19:35:32 com.apple.WebKit.Networking.UUID: Exited with code: 1
120      Feb 28 07:16:28 com.apple.iTunesHelper.44384: Exited with code: 1
121      Feb 28 07:17:48 com.apple.mrt.uiagent: Exited with code: 255
122      Feb 28 07:18:33 com.apple.WebKit.Networking.UUID: Exited with code: 1
123      Feb 28 07:19:20 com.apple.mrt.uiagent: Exited with code: 255
124      Feb 28 07:42:17 com.apple.WebKit.Networking.UUID: Exited with code: 1
125      Feb 28 07:42:21 com.apple.iTunesHelper.40512: Exited with code: 1
126      Feb 28 07:42:39 com.apple.mrt.uiagent: Exited with code: 255
127      Feb 28 08:25:36 com.apple.WebKit.Networking.UUID: Exited with code: 1
128
129 Console log
130
131      Feb 25 23:10:21 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/AppYM_2016-02-16-193124_Manta ss-MacBook-Air.crash
132      Feb 25 23:10:21 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (OSStatus error -9807.)
133      Feb 25 23:10:21 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/AppYM_2016-02-16-195309_Manta ss-MacBook-Air.crash
134      Feb 25 23:10:22 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (OSStatus error -9807.)
135      Feb 25 23:10:22 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/AppYM_2016-02-18-134322_Manta ss-MacBook-Air.crash
136      Feb 25 23:10:22 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (OSStatus error -9807.)
137      Feb 25 23:10:22 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/AppYM_2016-02-18-154306_Manta ss-MacBook-Air.crash
138      Feb 25 23:10:23 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (OSStatus error -9807.)
139      Feb 25 23:10:23 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/AppYM_2016-02-20-175234_Manta ss-MacBook-Air.crash
140      Feb 25 23:10:23 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (OSStatus error -9807.)
141      Feb 25 23:10:23 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/adb_2016-02-22-223834_Mantass -MacBook-Air.crash
142      Feb 26 04:51:53 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)
143      Feb 26 04:51:53 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/AppYM_2016-02-14-172636_Manta ss-MacBook-Air.crash
144      Feb 26 04:51:53 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)
145      Feb 26 04:51:53 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/AppYM_2016-02-16-193124_Manta ss-MacBook-Air.crash
146      Feb 26 04:51:53 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)
147      Feb 26 04:51:53 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/AppYM_2016-02-16-195309_Manta ss-MacBook-Air.crash
148      Feb 26 04:51:53 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)
149      Feb 26 04:51:53 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/AppYM_2016-02-18-134322_Manta ss-MacBook-Air.crash
150      Feb 26 04:51:53 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)
151      Feb 26 04:51:53 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/AppYM_2016-02-18-154306_Manta ss-MacBook-Air.crash
152      Feb 26 04:51:53 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)
153      Feb 26 04:51:53 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/AppYM_2016-02-20-175234_Manta ss-MacBook-Air.crash
154      Feb 26 04:51:54 SubmitDiagInfo: CFReadStreamCopyError() returned: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)
155      Feb 26 04:51:54 SubmitDiagInfo: Failed to submit crash report: file:///Users/USER/Library/Logs/DiagnosticReports/adb_2016-02-22-223834_Mantass -MacBook-Air.crash
156
157 System services loaded
158
159      com.adobe.fpsaud
160      com.apple.BKAgentService
161      - status: -9
162      com.apple.NotesMigratorService
163      - status: -9
164      com.apple.ShareKitHelper
165      - status: -9
166      com.apple.imdpersistence.IMDPersistenceAgent
167      - status: -9
168      com.apple.wdhelper
169      - status: -9
170      com.google.keystone.daemon
171      com.microsoft.office.licensing.helper
172      com.teamviewer.Helper
173      com.teamviewer.service
174      jp.co.canon.MasterInstaller
175
176 Agent services loaded
177
178      InstallMac.download
179      InstallMac.ltvbit
180      InstallMac.update
181      com.adobe.ARM.UUID
182      com.apple.mrt.uiagent
183      - status: 255
184      com.google.keystone.system.agent
185      com.shazam.mac.ShazamHelper
186      com.teamviewer.desktop
187      com.teamviewer.teamviewer
188      jp.co.canon.Inkjet_Extended_Survey_Agent
189
190 Contents of Library/LaunchAgents/InstallMac.download.plist
191      - mod date: Sep 1 08:00:09 2015
192      - size (B): 817
193      - checksum: 877460295
194
195      <?xml version="1.0" encoding="UTF-8"?>
196      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
197      <plist version="1.0">
198      <dict>
199       <key>Label</key>
200       <string>InstallMac.download</string>
201       <key>ProgramArguments</key>
202       <array>
203       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppYM</string>
204       <string>-trigger</string>
205       <string>download</string>
206       <string>-isDev</string>
207       <string>0</string>
208       <string>-installVersion</string>
209       <string>18723</string>
210       <string>-firstAppId</string>
211       <string>1440685521479216</string>
212       <string>-identity</string>
213       <string>InstallMac</string>
214       </array>
215       <key>WatchPaths</key>
216       <array>
217       <string>/Users/USER/Downloads</string>
218       </array>
219       <key>isAllowToSuggest</key>
220
221      ...and 3 more line(s)
222
223 Contents of Library/LaunchAgents/InstallMac.ltvbit.plist
224      - mod date: Sep 1 08:00:09 2015
225      - size (B): 816
226      - checksum: 1729863230
227
228      <?xml version="1.0" encoding="UTF-8"?>
229      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
230      <plist version="1.0">
231      <dict>
232       <key>Label</key>
233       <string>InstallMac.ltvbit</string>
234       <key>ProgramArguments</key>
235       <array>
236       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppYM</string>
237       <string>-trigger</string>
238       <string>ltvbit</string>
239       <string>-isDev</string>
240       <string>0</string>
241       <string>-installVersion</string>
242       <string>18723</string>
243       <string>-firstAppId</string>
244       <string>1440685521479216</string>
245       <string>-identity</string>
246       <string>InstallMac</string>
247       </array>
248       <key>StartCalendarInterval</key>
249       <dict>
250       <key>Hour</key>
251       <integer>4</integer>
252       <key>Minute</key>
253
254      ...and 4 more line(s)
255
256 Contents of Library/LaunchAgents/InstallMac.update.plist
257      - mod date: Sep 1 08:00:09 2015
258      - size (B): 957
259      - checksum: 3167995612
260
261      <?xml version="1.0" encoding="UTF-8"?>
262      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
263      <plist version="1.0">
264      <dict>
265       <key>Label</key>
266       <string>InstallMac.update</string>
267       <key>ProgramArguments</key>
268       <array>
269       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppYM</string>
270       <string>-trigger</string>
271       <string>update</string>
272       <string>-isDev</string>
273       <string>0</string>
274       <string>-installVersion</string>
275       <string>18723</string>
276       <string>-firstAppId</string>
277       <string>1440685521479216</string>
278       <string>-identity</string>
279       <string>InstallMac</string>
280       <string>-sig</string>
281       <string>YAIR_SIGNATURE</string>
282       <string>-agentUpdate</string>
283       <string>0</string>
284       </array>
285       <key>RunAtLoad</key>
286
287      ...and 10 more line(s)
288
289 Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
290      - mod date: Jan 24 17:33:06 2015
291      - size (B): 601
292      - checksum: 926752576
293
294      <?xml version="1.0" encoding="UTF-8"?>
295      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
296      <plist version="1.0">
297      <dict>
298       <key>Label</key>
299       <string>com.adobe.ARM.UUID</string>
300       <key>ProgramArguments</key>
301       <array>
302       <string>/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper</string>
303       </array>
304       <key>RunAtLoad</key>
305       <true/>
306       <key>StartInterval</key>
307       <integer>12600</integer>
308      </dict>
309      </plist>
310
311 User login items
312
313      iTunesHelper
314      - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
315      Dropbox
316      - /Applications/Dropbox.app
317      BitTorrent (36204)
318      - /Users/USER/Desktop/Skydiving/BitTorrent (36204).app
319      uTorrent
320      - /Applications/uTorrent.app
321      Android File Transfer Agent
322      - /Users/USER/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app
323      Wondershare Helper Compact
324      - /Users/USER/Library/Application Support/Helper/Wondershare Helper Compact.app
325
326 Safari extensions
327
328      Oliverto
329      - com.oliverto.safari
330
331 Restrictive permissions: 142
332
333 Lockfiles: 2
334
335 Global prefs (user)
336
337      AppleEnableMenuBarTransparency = 1
338      AppleUserLanguages = 1
339
340 Applications
341
342      /Applications/Camtasia 2.app
343      - com.techsmith.camtasia2
344      - TechSmith Corporation
345      /Applications/CorelCAD 2015.app
346      - com.corel.corelcad
347      - Corel Corporation./
348      /Applications/InstallMac/Uninstall InstallMac.app
349      - com.ymeshul.AppYM
350      - Yair Meshulam (VYVM7L8U6D)
351      /Applications/RaGiant.app
352      - com.somoto.rargiant
353      - Yair Meshulam (VYVM7L8U6D)
354      /Applications/Viber.app
355      - com.viber.osx
356      - Viber Media Inc.
357      /Applications/iZip.app
358      - com.codeius.izip
359      - Codeius Pty Ltd
360      /Users/USER/Downloads/MovieMaker (Demo).app
361      - us.curtisjones.MovieMaker
362      - Curtis Jones
363      /Users/USER/Library/Application Support/InstallMac/InstallMac.app
364      - com.ymeshul.AppYM
365      - Yair Meshulam (VYVM7L8U6D)
366
367 Frameworks
368
369      /Library/Frameworks/OSXFUSE.framework
370      - com.github.osxfuse.framework
371      /Users/USER/Library/Frameworks/SamsungKiesFoundation.framework
372      - NA
373      /Users/USER/Library/Frameworks/SamsungKiesSerialPort.framework
374      - NA
375
376 PrefPane
377
378      /Library/PreferencePanes/Flash Player.prefPane
379      - com.adobe.flashplayerpreferences
380      /Library/PreferencePanes/OSXFUSE.prefPane
381      - com.github.osxfuse.OSXFUSEPrefPane
382
383 Bundles
384
385      /Library/Filesystems/osxfusefs.fs
386      - com.github.osxfuse.filesystems.osxfusefs
387      /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/AdobeCP15.plugin
388      - com.adobe.adobecp
389      /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Flash Player.plugin
390      - com.macromedia.FlashPlayer-10.6.plugin
391      /Users/USER/Library/Address Book Plug-Ins/SkypeABCaller.bundle
392      - com.skype.SkypeABCaller
393      /Users/USER/Library/Address Book Plug-Ins/SkypeABChatter.bundle
394      - com.skype.SkypeABChatter
395      /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle
396      - com.skype.skypeabdialer
397      /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle
398      - com.skype.skypeabsms
399      /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/20.0.0.286/PepperFlashPlayer.plugin
400      - com.macromedia.PepperFlashPlayer.pepper
401      - Adobe Systems, Inc.
402      /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/widevine cdmadapter.plugin
403      - NA
404
405 Bundles (new)
406
407      /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle
408      - com.google.Keystone
409      /Library/Internet Plug-Ins/Default Browser.plugin
410      - com.apple.DefaultBrowser.PlugIn
411      - Software Signing
412      /Library/Internet Plug-Ins/Quartz Composer.webplugin
413      - com.apple.QuartzComposer.webplugin
414      - Software Signing
415      /Library/Internet Plug-Ins/QuickTime Plugin.plugin
416      - com.apple.QuickTime Plugin.plugin
417      - Software Signing
418
419 Library paths
420
421      /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKCmdCaps.dylib
422      /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKCmdFS.dylib
423      /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKEngine.dylib
424      /Library/Application Support/Mozilla/Extensions/{UUID}/EMAILedotcom/components/WCFirefox3Extn.dylib
425      /Library/Application Support/Mozilla/Extensions/{UUID}/EMAILedotcom/components/WCFirefox6Extn.dylib
426      /Library/Application Support/Mozilla/Extensions/{UUID}/EMAILedotcom/components/WCFirefox6_x86_64Extn .dylib
427      /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib
428      /Library/Frameworks/OSXFUSE.framework/Versions/A/Resources/Debug/libmacfuse_i32 .2.dylib.dSYM/Contents/Resources/DWARF/libmacfuse_i32.2.dylib
429      /Library/Frameworks/OSXFUSE.framework/Versions/A/Resources/Debug/libmacfuse_i64 .2.dylib.dSYM/Contents/Resources/DWARF/libmacfuse_i64.2.dylib
430      /Library/Frameworks/OSXFUSE.framework/Versions/A/Resources/Debug/libosxfuse_i32 .dylib.dSYM/Contents/Resources/DWARF/libosxfuse_i32.dylib
431      /Library/Frameworks/OSXFUSE.framework/Versions/A/Resources/Debug/libosxfuse_i64 .dylib.dSYM/Contents/Resources/DWARF/libosxfuse_i64.dylib
432      /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/libwidev inecdm.dylib
433      /usr/local/lib/libosxfuse_i32.2.dylib
434      /usr/local/lib/libosxfuse_i64.2.dylib
435
436 Modifications
437
438      file added: /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/_CodeSignature/CodeResources
439      file added: /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Info.plist
440      file added: /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/MacOS/Adobe AIR Installer
441      file added: /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/PkgInfo
442      file added: /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Resources/Adobe AIR Installer.icns
443      file added: /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Resources/setup.swf
444      file added: /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Resources/stylesNative.swf
445
446 Installations
447
448      Adobe Acrobat X Pro (10.1.16): 17/02/16 21:09
449      Adobe Flash Player: 09/02/16 20:35
450      Adobe Flash Player: 20/01/16 00:44
451      TeamViewer: 09/01/16 12:52
452      Adobe Flash Player: 04/01/16 00:14
453
454 Elapsed time (sec): 303
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by Linc Davis,

Linc Davis Feb 29, 2016 6:49 AM in response to cmantas1
Level 10 (208,037 points)

Applications

Feb 29, 2016 6:49 AM in response to cmantas1
A
You installed the "InstallMac" trojan. This procedure will inactivate it permanently. A few small files will be left behind, but they have no effect.
Please back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
~/Library/LaunchAgents
Right-click or control-click the highlighted line and select
          Services ▹ Open
from the contextual menu.* A folder should open.
Inside it are three files with a name that begins with "InstallMac." Move those files to the Trash. Log out or restart the computer and empty the Trash.
Open the Applications folder and delete the items named "InstallMac" and "RaGiant".
In the Extensions tab of the Safari preferences window, uninstall the extension named "Oliverto".
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
B
The test results show other issues, probably not related to the original question.
Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.
Start up in safe mode to rebuild the font caches. Restart as usual and test.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.
If you still have problems, then from the Font Book menu bar, select
          File ▹ Restore Standard Fonts...
You'll be prompted to confirm, and then to enter your administrator login password.
Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.
C
The symbol cache is very large. It stores data used in logs and crash reports, and it may have grown because it's corrupt. The cache is created automatically, and if deleted, it should be recreated when you restart the computer. Initially, at least, it will be a lot smaller.
I've seen one unverified report that a system became unbootable when the cache was deleted. That would have been due to a corrupt installation of OS X, but you should be prepared to reinstall if necessary. There is no reason to panic as long as you have good backups.
Back up all data before proceeding.
Please triple-click anywhere in the line below on this page to select it:
/System/Library/Caches/com.apple.coresymbolicationd
Right-click or control-click the highlighted line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.apple.coresymbolicationd" selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, select the line below and copy it to the Clipboard by pressing the key combination command-C:
/System/Library/Caches
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
A folder named "Caches" should open. Inside it is a subfolder named "com.apple.coresymbolicationd". Move that subfolder to the Trash, restart, and empty.
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by cmantas1,

cmantas1 Feb 29, 2016 9:57 AM in response to Linc Davis
Level 1 (0 points)

Feb 29, 2016 9:57 AM in response to Linc Davis

Done that, but still the same issue.
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by Linc Davis,

Linc Davis Feb 29, 2016 10:30 AM in response to cmantas1
Level 10 (208,037 points)

Applications

Feb 29, 2016 10:30 AM in response to cmantas1

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
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by cmantas1,

cmantas1 Feb 29, 2016 10:56 AM in response to Linc Davis
Level 1 (0 points)

Feb 29, 2016 10:56 AM in response to Linc Davis

Still the same issue in Guest account
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by Linc Davis,

Linc Davis Feb 29, 2016 12:11 PM in response to cmantas1
Level 10 (208,037 points)

Applications

Feb 29, 2016 12:11 PM in response to cmantas1

If possible, please connect to another network, such as a public hotspot or the mobile hotspot created by a phone. Do you have the same problem while connected to that network?
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by cmantas1,

cmantas1 Feb 29, 2016 12:13 PM in response to Linc Davis
Level 1 (0 points)

Feb 29, 2016 12:13 PM in response to Linc Davis

Yep same issue with other networks as well.
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by cmantas1,

cmantas1 Mar 4, 2016 9:46 AM in response to Linc Davis
Level 1 (0 points)

Mar 4, 2016 9:46 AM in response to Linc Davis

Thank you Linc Davis, it solved my problem. Much appreciated
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Page 2

Accepted Answer · Mar 4, 2016 9:46 AM

Linc Davis

Level 10 (208,037 points)

Applications

Mar 4, 2016 9:46 AM in response to cmantas1

If you don't already have a current backup, please back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.11 ("El Capitan"), but the procedure is the same for OS X 10.7 ("Lion") and later.

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