minzhou

Q: restart again and again

Hello guys,

 

I have a Mac (13-inch, Mid 2012), and almost one year, before I upgrated to latest OS X version, there is a headache issue happen sometimes.

 

As my remember, this issue mostly happened when I use Chrome browser, but not sure if it has any connection.

 

The issue is:

 

I have multiple google account signed in, and open around 20 tabs for working reasons.

and somehow when I switch or browser some pages or so login or others, entire system crash ????? and my computer restart and then restart again and again, till I force to shut it down

 

sometimes it happens only once, and showing me a folder with a question mark on it????? It seems can not found some folders to start the computer.

 

The suddenly shutting down is really bothering so long, I thought after upgrated to the latest OS X version everything will be fine, but I'm too naive.

 

If anyone met this kind of bad situation before, please share your solutions.

 

So many thinks

MacBook Pro (13-inch Mid 2012), OS X El Capitan (10.11.3)

Posted on Feb 25, 2016 4:11 PM

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Q: restart again and again

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  • by Linc Davis,

    Linc Davis Linc Davis Feb 25, 2016 6:56 PM in response to minzhou
    Level 10 (207,958 points)
    Applications
    Feb 25, 2016 6:56 PM in response to minzhou

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.