HT205362: Set up Find My iPhone, iPad, Apple Watch, and Mac
Learn about Set up Find My iPhone, iPad, Apple Watch, and Mac
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Helpful answers
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Feb 25, 2016 7:42 PM in response to Hugo's IPhoneby gail from maine,Try resetting the device: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds - no kidding). Once the Apple appears the device is resetting and the Slide to Unlock screen will display shortly. At that point, you should be all set.
Cheers,
GB
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Feb 25, 2016 8:54 PM in response to gail from maineby Hugo's IPhone,Thanks Gail,That is a very good answer and I have tried it but, no result. Let me give a little more info on what I see on the frozen screen There is a little camera icon on the bottom right corner, then on top of it a line of tiles going across. At times when I am messing with it, I have seen the pass code screen pop up saying " enter pass code to use SIRI, but the scree remain frozen, no access . Has anybody out there gone through this with IPhone 5c?. I have waited 3 days for the battery to die and see if it would reset once plugged in to charge again. Please help.
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Feb 25, 2016 9:37 PM in response to Hugo's IPhoneby gail from maine,You can try putting it into DFU mode to see if it will reset (courtesy of Lawrence Finch):
DFU mode:
- Install the latest version of iTunes on your computer if it isn't there already ( (you must have Windows 7 or later or OS X 10.8.5 or later)
- Reboot your computer
- Disable any antivirus and firewalls
- Launch iTunes
- Connect the device cable to a USB port on the computer (not to a USB hub), but DO NOT CONNECT TO THE DEVICE YET
- Press and hold the HOME and SLEEP buttons at the same time for exactly 8 seconds, until the screen turns black, then release the SLEEP button but continue holding the HOME button. If an Apple logo appears while holding both buttons you held for too long; start over.
- While still holding the HOME button connect the other end of the cable to the device
- You should see a message in iTunes saying a phone in Recovery mode has been detected (it may take up to a minute for the message to appear). When you see that message release the HOME button and the device should restore.
Best of luck,
GB