Canyonlight

Q: Deleting Mail from ISP Server

When I download email to my iPad Air 2 using Mail I do not want the email messages deleted from my ISP server. Is there a way to prevent this?

iPad Air, iOS 9

Posted on Feb 25, 2016 11:18 PM

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Q: Deleting Mail from ISP Server

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  • by pedro d,

    pedro d pedro d Feb 27, 2016 8:50 AM in response to Canyonlight
    Community Specialists
    Feb 27, 2016 8:50 AM in response to Canyonlight

    Hello there, Canyonlight.

     

     

     

    It sounds like you are trying to keep mail on your server when viewing mail on your iOS device.  The following Knowledge Base article offers up steps to keep your mail on server:

     

     

     

     

     

    Get help if you have issues using a POP email account with more than one device

     

     

     

    You can use your POP email account with more than one device, but it works best with one. If you have issues using your account with multiple devices, learn what to do.

    If you use the same POP email account on more than one device, email messages might appear only on the first device that gets them. This happens when an email app is set up to automatically remove messages from the server after it receives them.

    You can set up your iPhone, iPad, iPod touch, or Mac to keep messages on the server, delete them after a certain number of days, or keep them until you move them from your inbox. Follow these steps.

    If your email account uses IMAP instead of POP for incoming mail, your email provider keeps new messages until you delete them, instead of until you retrieve them. So your mailbox stays the same on each device.

    iOS Mail

    Mail deletes messages from the server one week after deleting them from your device. This gives you time for other email apps— like OS X Mail—to download a copy of the messages. To change these settings:

    1. Go to Settings > Mail, Contacts, Calendars.
    2. Tap the email account that you want to change.
    3. Tap Advanced, then tap Remove.
    4. Choose a time frame.
    5. Tap Done to save your settings.

     

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    About POP locking

    POP accounts support one connection at a time. If you use multiple devices to access your account at the same time, the devices might get locked out of the account. As a result, you might see a message that there are too many connections at the same time, or you might be asked for the account password. Wait about 20 minutes before trying again, or contact your email service provider for help.

     

     

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Kind Regards.