Q: Cursor on trackpad frozen in upper left corner

Hi!

I've encountered this problem a few days ago. I can't move the cursor at all when using the trackpad. When I restart the computer using the cmd-control-power button, the problem resolves itself and I can move the cursor. But when I open it up after sleepmode the same problem appears and the cursor is frozen in the upper left corner of the screen. I can click using the trackpad but not move it.

Right now I'm using a external mouse and everything works fine. It's just the trackpad that is acting up.

This all started after I removed my USB - keyboard and closed the macbook at the same time. I didn't eject it, just unplugged it.

I'm thankful for any suggestions

MacBook Pro with Retina display

Posted on Feb 26, 2016 6:25 AM

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Q: Cursor on trackpad frozen in upper left corner

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by jeremy_v,

jeremy_v Feb 27, 2016 12:02 PM in response to rockymontage
Community Specialists

Feb 27, 2016 12:02 PM in response to rockymontage
Hi rockymontage,

Thanks for visiting Apple Support Communities.

It looks like the trackpad doesn't move the cursor on your MacBook Pro after it wakes from sleep. You've done a good job of isolating this to just the trackpad.

You can try several of the steps mentioned in If your Mac doesn't sleep or wake when expected to troubleshoot this situation, even though the article title doesn't match your exact symptom:

Reset the SMC.

Reset NVRAM.

Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions.

Try to isolate the issue by using another user account.

All the best.
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by rockymontage,

rockymontage Mar 4, 2016 4:43 PM in response to jeremy_v
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Mar 4, 2016 4:43 PM in response to jeremy_v

Thanks Jeremy!
I was writing on the behalf of my dad, but I will make sure that he tries your suggestions asap
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Q: Cursor on trackpad frozen in upper left corner

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by jeremy_v,

by rockymontage,

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