mel8dy

Q: I cannot proceed to install EL Capitan after downloaded because my Apple ID not accepted although keying correct password

Hi;

 

I tried to upgrade my macbook pro OS Yosemite to El Capitan but I cannot proceed to install EL Capitan after downloaded because my Apple Administration ID not accepted although keying correct password.

 

By browsing thru' the Apple help supports to recover Apple ID, I have deleted the Keychain, now the problem is I cannot add the new keychain.

 

Please help as I am now hanging the message Keychain 'Login' not found .... keep on popping up.

 

Thanks

 

Mel

Posted on Feb 26, 2016 6:53 AM

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Q: I cannot proceed to install EL Capitan after downloaded because my Apple ID not accepted although keying correct password

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  • by MrHoffman,

    MrHoffman MrHoffman Feb 26, 2016 7:18 AM in response to mel8dy
    Level 6 (15,637 points)
    Mac OS X
    Feb 26, 2016 7:18 AM in response to mel8dy

    Okay, so you haven't gotten very far into the installation.

     

    Here is how to reset a forgotten password.

     

    Do you have a backup made prior to the upgrade, such as a Time Machine backup?   (Keychain is not where the administrative password is stored, unfortunately.   Deleting the login keychain causes all of the remembered passwords in Safari and elsewhere to be lost.)   If you have that, I'd recover the login keychain from there.

     

    If you do not have a current backup, that's the first think you'll want to get.

     

    There might be a problem with the disk structure or protections, or with the disk itself.    Creating a new keychain should not be blocked, short of a permissions error or a disk problem.    Disk Utility and verify the disk, and see if there's something going on.   (Unfortunately, some of these steps can require an administrative password.)   You can try the repairs or a disk backup by booting from the recovery partition — that won't require administrative privileges — and try a repair or recovery from there, or back up the entire disk to an external scratch disk.

     

    Do you have another Mac around, where some tools can be built and then might be used here?

  • by mel8dy,

    mel8dy mel8dy Feb 26, 2016 10:22 AM in response to MrHoffman
    Level 1 (0 points)
    Feb 26, 2016 10:22 AM in response to MrHoffman

    Thanks MrHoffman for fast response,

     

    I have resolved keychain problem by following steps:

    From Finder select Go To Folder, On the box, type in "~/Library/Keychains/" and click on "Go". It should lead you to the Keychains folder where you will find three items: (1) a folder with a name mixed with letters and numbers, (2) login.keychain, and (3) metadata.keychain.

    * Delete the folder with a name mixed with letters and numbers.

    * Restart computer... No more Keychain box popping up.


    Now, my problem is how to reset my Login Admin ID, when I click on Install, it will prompt me to enter password, it was rejected even through I entered the correct password.


    Mel


  • by mel8dy,Solvedanswer

    mel8dy mel8dy Feb 26, 2016 10:44 AM in response to mel8dy
    Level 1 (0 points)
    Feb 26, 2016 10:44 AM in response to mel8dy

    oops, now keychain pop up coming back...'accountsd wants to use the "login" keychain.',

     

    Please help

     

    Mel

  • by MrHoffman,

    MrHoffman MrHoffman Feb 26, 2016 12:54 PM in response to mel8dy
    Level 6 (15,637 points)
    Mac OS X
    Feb 26, 2016 12:54 PM in response to mel8dy

    Allow the service to use the keychain.

  • by mel8dy,

    mel8dy mel8dy Feb 27, 2016 3:18 AM in response to mel8dy
    Level 1 (0 points)
    Feb 27, 2016 3:18 AM in response to mel8dy

    How to Allow the service to use the keychain. ?

  • by MrHoffman,

    MrHoffman MrHoffman Feb 27, 2016 5:17 AM in response to mel8dy
    Level 6 (15,637 points)
    Mac OS X
    Feb 27, 2016 5:17 AM in response to mel8dy

    The pop-up that you are reporting usually has some buttons that will tell OS X that you wish to deny access, to allow access once, or to always allow access, for the specified application or service.    Deny denies the access, and the app might ask again later, depending on what you're doing.   Allow once causes the application to be granted access to look up your passwords and other data in the keychain.  Always allow grants the application permission to access your passwords when needed and until that permission is revoked.

  • by mel8dy,

    mel8dy mel8dy Feb 27, 2016 6:47 AM in response to MrHoffman
    Level 1 (0 points)
    Feb 27, 2016 6:47 AM in response to MrHoffman

    The pop-up asked for keychain password with [cancel] & [ok] button. but password was rejected.



  • by MrHoffman,

    MrHoffman MrHoffman Feb 27, 2016 7:56 AM in response to mel8dy
    Level 6 (15,637 points)
    Mac OS X
    Feb 27, 2016 7:56 AM in response to mel8dy

    The login keychain is either corrupted, or the specified password is incorrect.

     

    There is no means to recover the contents of the keychain without the password — the contents are encrypted.

     

    Do you have Time Machine configured?   If so, use Finder to go to the folder with your keychains, and enter Time Machine, and restore the file that was deleted.   This should get you back to the initial state, when you were lacking an administrative password.   Post a reply after you have restored the keychain from the pre-deletion Time Machine backup.

     

    If you don't have a Time Machine or some other system backup here, then please go get Time Machine or some other backup software configured and started — right now.   Then you're going to want to either remember what the password to the current keychain was, or rename the keychain file and create a new keychain.