lucasN_pobeditel

Q: problems with the connection of a credit card

I wanted to try the apple music and tried to connect his bank card. As a result, I was given an error and the card is not connected to the application via the website Apple ID. As a result, we withdrew $ 2. Tell me if I return the money, and when?

Samsung galaxy J7, Other OS, Android smartphone. Android 5.1.1

Posted on Feb 26, 2016 7:26 AM

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Q: problems with the connection of a credit card

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  • by pedro d,

    pedro d pedro d Feb 27, 2016 12:43 PM in response to lucasN_pobeditel
    Community Specialists
    Feb 27, 2016 12:43 PM in response to lucasN_pobeditel

    Hello there, lucasN_pobeditel.

     

     

     

    It sounds like you have had some issues while subscribing to Apple Music on your Android device. The following Knowledge Base article offers up some great recommendations for troubleshooting and information for additional help:

     

     

     

    Get help with the beta of Apple Music on Android

     

     

     

    Restart the app

    Most issues resolve if you quit Apple Music and then reopen it.

    To make sure that the app is completely closed and all background processes are stopped before you reopen it, follow these steps:

    1. From the Home screen, tap Apps.
    2. Tap Settings.
    3. Scroll down to Applications and tap "Application manager."
    4. Tap Apple Music.
    5. Tap Force Stop. If you see a message that says "If you force stop an app, it may cause errors," tap OK.
    6. Return to the Home screen or your application list, and reopen Apple Music.
    If the issues persist, clear the app cache.

    Clear the app cache

    1. From the Home screen, tap Apps.
    2. Tap Settings.
    3. Scroll down to Applications and tap "Application manager."
    4. Tap Apple Music.
    5. Tap Clear Cache.
    6. Return to the Home screen or your application list, and reopen Apple Music.
    If the issues persist, restart your phone.

    Restart your phone

    Turn your phone off for 30 seconds, then turn it back on.If the issues persist, sign out of Apple Music and then sign back in.

    Sign out of Apple Music and then sign back in

    1. Open Apple Music.
    2. Tap the menu icon  in the upper-left corner.
    3. Tap your name at the top of the menu to get to your account settings.
    4. Tap Sign Out.
    5. Tap "Already a member" and sign back in.

    When you sign out and then sign back in, you must re-download all of the music that you want to listen to offline.

    If the issues persist, contact Apple Support.

     

     

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Cheers.