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Question: What is MegaBackup? It keeps showing up on my desktop.

MegaBackup keeps popping up on my desktop over the past week. What is it? I am being told to launch the new version.

iMac, Mac OS X (10.5.8), Transferring the 10.5.8 to 10.6.7

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This article may help you: Remove MegaBackup virus from Mac OS X


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Feb 26, 2016 12:50 PM in response to Ferd II In response to Ferd II

Opps. It has the manual way to uninstall but I missed the Mackeeper download button at the bottom.


susan5351:


You can use the manual instructions int the MegaBackup manual removal for Mac section of the article but DO NOT DOWNLOAD AND USE MACKEEPER!

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Feb 26, 2016 12:50 PM in response to Ferd II In response to Ferd II

Opps. It has the manual way to uninstall but I missed the Mackeeper download button at the bottom.


susan5351:


You can use the manual instructions int the MegaBackup manual removal for Mac section of the article but DO NOT DOWNLOAD AND USE MACKEEPER!

Feb 26, 2016 12:50 PM

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Feb 26, 2016 12:52 PM in response to Old Toad In response to Old Toad

Thank you! I went through the process and moved MegaBackup to the trash. I still have something called Mac Clean Plus listed in Applications. Should I do the same and get rid of that, too. And MacKeeper is shown in Applications. I have no idea how any of these got there.

Feb 26, 2016 12:52 PM

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Feb 26, 2016 2:03 PM in response to susan5351 In response to susan5351

Remove both of them.


For Advance Mac Cleaner:


How to Remove Advanced Mac Cleaner Virus


for Mac Clean Plus


Download and run the free MalwareBytes Anti-Malware for Mac


This app was created by one of the top contributors in these ASC forums. It's completely safe. Just be sure to download it from the developer's site which I linked to.


the Malwarebytes app might also remove the Advance Mac Cleaner. Try it first before going the long manual method in the first link.

Feb 26, 2016 2:03 PM

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Feb 26, 2016 4:23 PM in response to susan5351 In response to susan5351

You'll know they are gone when those apps are deleted from the hard drive and any supporting files.


Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


The Etrecheck app can help locate any files that might be on the hard drive that would belong to either of those apps.

Feb 26, 2016 4:23 PM

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Feb 26, 2016 5:03 PM in response to Old Toad In response to Old Toad

Here are my results from Etrecheck. Still don't know if Advance Mac Cleaner or Mac Clean Plus are gone.

EtreCheck version: 2.9.6 (256)

Report generated 2016-02-26 19:54:01

Download EtreCheck from http://etrecheck.com

Runtime 2:34

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

Advanced Mac Cleaner


Hardware Information:

iMac (21.5-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,1

1 2.7 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 1920 x 1080


System Software:

OS X Mavericks 10.9.5 (13F1603) - Time since boot: less than an hour


Disk Information:

WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (764.33 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N ()


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Elgato Video Capture

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/TechTool Deluxe.app

[not loaded] com.micromat.iokit.TTIOMIATADriver (1.2 - 2005-07-08) [Support]

[not loaded] com.micromat.iokit.TTIOMIFWDriver (1.2 - 2005-07-08) [Support]


/System/Library/Extensions

[not loaded] com.wdc.driver.1394HP (1.0.7 - 2016-01-28) [Support]

[not loaded] com.wdc.driver.USBHP (1.0.5 - 2016-01-28) [Support]


~/Downloads/WD Firmware Updater v2-1.1.9.0.app

[not loaded] com.wdc.driver.WdDeviceType00 (1.1 - 2011-03-21) [Support]


System Launch Agents:

[loaded] 146 Apple tasks

[running] 38 Apple tasks


System Launch Daemons:

[loaded] 188 Apple tasks

[running] 61 Apple tasks


Launch Agents:

[failed] com.hp.devicemonitor.plist (2012-05-26) [Support]


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-01-29) [Support]


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist (2014-09-09) [Support]

[running] com.mackeeper.MacKeeper.Helper.plist (2016-02-22) [Support]

[loaded] com.myheritage.familytreebuilder.checkupdates.plist (2015-01-01) [Support]

[running] com.pcv.hlpramcn.plist (2016-02-26) [Support]


User Login Items:

SmileboxTray Application (/Applications/Smilebox.app/Contents/Resources/SmileboxTray.app)

iTunesHelper UNKNOWN (missing value)

FaceTime Application Hidden (/Applications/FaceTime.app)

Director Docker Application (/Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app)


Other Apps:

[running] [0x0-0x4004].com.etresoft.EtreCheck

[loaded] com.mackeeper.MacKeeper.service.clean

[running] com.smilebox.Tray.53888


Internet Plug-ins:

Default Browser: 537 - SDK 10.9 (2014-09-20)

Flip4Mac WMV Plugin: 2.2.1.11 (2008-08-15) [Support]

OfficeLiveBrowserPlugin: 12.2.0 (2009-06-15) [Support]

AdobePDFViewerNPAPI: 11.0.14 - SDK 10.6 (2016-02-15) [Support]

FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

QuickTime Plugin: 7.7.3 (2016-01-28)

Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-20)

Coupon: Unknown (2004-08-27)

AdobePDFViewer: 11.0.14 - SDK 10.6 (2016-02-15) [Support]

CouponPrinter-FireFox_v2: Version 1.1.7 - SDK 10.5 (2012-06-24) [Support]

Photo Center Plugin: Photo Center Plugin 1.1.2.2 (2007-12-01) [Support]

DirectorShockwave: 11.0.0r458 (2008-06-27) [Support]


User internet Plug-ins:

RealPlayer Plugin: Unknown (2012-08-15) [Support]

Unity Web Player: UnityPlayer version 2.1.0f5 (2008-07-26) [Support]


Safari Extensions:

Search Genius (2016-02-22)


3rd Party Preference Panes:

Flash Player (2016-01-29) [Support]

Flip4Mac WMV (2008-08-15) [Support]


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 235.01 GB

Destinations:

LACIE SHARE [Local]

Total size: 2.00 TB

Total number of backups: 15

Oldest backup: 11/11/13, 4:13 PM

Last backup: 1/21/16, 7:56 PM

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 235.01 GB X 3)


Top Processes by CPU:

4% fontd

2% kernel_task

1% mds

1% Mail

1% WindowServer


Top Processes by Memory:

520 MB com.apple.WebKit.WebContent(7)

489 MB kernel_task

115 MB CVMCompiler(3)

98 MB com.apple.IconServicesAgent

82 MB Safari


Virtual Memory Information:

1.42 GB Free RAM

2.58 GB Used RAM (1.35 GB Cached)

0 B Swap Used


Diagnostics Information:

Feb 26, 2016, 07:49:15 PM Self test - passed

Feb 26, 2016, 07:35:43 PM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-02-26-193543_[redacted].crash

com.etresoft.EtreCheck - /Users/USER/Downloads/EtreCheck.app/Contents/MacOS/EtreCheck

Feb 26, 2016, 11:45:59 AM ~/Library/Logs/DiagnosticReports/Installer_2016-02-26-114559_[redacted].crash

com.fuzeday.Installer - /Users/USER/Library/Application Support/mediahm/mediahm.app/Contents/MacOS/Installer

Feb 25, 2016, 12:54:21 PM ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-02-25-125421_[redacted].crash

com.mackeeper.MacKeeper.Helper - /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper

Feb 25, 2016, 10:32:00 AM ~/Library/Logs/DiagnosticReports/Installer_2016-02-25-103200_[redacted].crash

Feb 24, 2016, 11:52:07 AM ~/Library/Logs/DiagnosticReports/Installer_2016-02-24-115207_[redacted].crash

Feb 26, 2016 5:03 PM

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Feb 26, 2016 5:09 PM in response to susan5351 In response to susan5351

User Launch Agents:

[running] com.mackeeper.MacKeeper.Helper.plist (2016-02-22) [Support]

You still have MacKeeper installed. That's a big NO NO. Uninstall it according to the developer's instructions. You can do a Google search for them.

Feb 26, 2016 5:09 PM

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User profile for user: susan5351

Question: What is MegaBackup? It keeps showing up on my desktop.