HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod

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Kym363
Level 1 (0 points)

Q: The itunes program on windows 10 does not reconise my iPhone when i plug it in

The itunes program on windows 10 does not reconise my iPhone 6 when I plug it in

iPhone 6

Posted on Feb 26, 2016 5:36 PM

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Kym363

Q: The itunes program on windows 10 does not reconise my iPhone when i plug it in

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  • by gail from maine,

    gail from maine gail from maine Feb 26, 2016 5:41 PM in response to Kym363
    Level 7 (25,445 points)
    iCloud
    Feb 26, 2016 5:41 PM in response to Kym363

    Which of the troubleshooting steps for Windows 10 in the article you linked from did you follow?

     

    Cheers,

     

    GB

  • by indysolo,

    indysolo indysolo May 30, 2016 8:25 PM in response to Kym363
    Level 1 (4 points)
    May 30, 2016 8:25 PM in response to Kym363

    I had the same issue. I was able to connect other Apple devices fine, just not my iPhone 6s.  I re-installed iTunes, the drivers, and re-booted my iPhone... no luck. I followed all the Apple instructions for iTunes doesn‘t recognize your iPhone , which did not work for me.   I looked in Device Manager and I was not able to see the Apple Mobile Device USB Driver.


    Before doing these steps make sure you disconnect your iPhone and close iTunes.  Within Windows 10, select the Windows Icon on the bottom menu> select Settings > Devices > Connected Devices.  In the list of Other Devices I could see iPhone.  I selected it and pressed Remove Device.  Then I re-connected the device and Windows, which automatically installed the necessary drivers.  I navigated back to Device Manager and Apple Mobile Device USB displayed.  Everything worked from that point.  Hope this helps you too.